Experienced Helpdesk Systems Administrator for 24/7 Customer Service Desk Operations - Remote

Join Workwarp and Elevate Your Career as a Helpdesk Systems Administrator

At Workwarp, we're committed to delivering exceptional customer service and support through our cutting-edge technology and innovative solutions. As a leader in the industry, we're seeking an experienced Helpdesk Systems Administrator to join our team and play a critical role in ensuring the smooth operation of our customer service desk. If you're a technical expert with a passion for customer service and a knack for resolving complex issues, we want to hear from you!

About the Role

This is a remote opportunity with a competitive salary, and we're looking for someone to start immediately. As a Helpdesk Systems Administrator, you'll be the primary point of contact for customers, providing technical support and resolving issues in a timely and efficient manner. You'll work closely with our internal teams to identify and resolve complex technical problems, and implement solutions to prevent future occurrences.

Key Responsibilities

• Provide exceptional customer service and support through various channels, including phone, email, and chat
• Troubleshoot and resolve complex technical issues, including hardware, software, and network problems
• Analyze recurring problems and implement solutions to prevent future occurrences
• Remotely log into customer endpoints to perform technical software configuration, rebooting, and other remedial actions
• Develop and apply in-depth understanding of technical issues and problems across multiple disciplines
• Collaborate with internal teams to identify and resolve complex technical problems
• Install, configure, administer, support, and maintain systems, including associated hardware
• Update systems to new versions, tune performance, allocate storage space, and implement critical system patches
• Work on large projects or processes with moderate impact on sub-family results
• Communicate with internal team members and client team members, as well as external parties such as subcontractors and vendors
• Influence project/team leaders regarding solution design, process, and/or approaches

Essential Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree in a relevant field, or a Master's degree with 2+ years of relevant experience (or equivalent work experience in lieu of a degree)
• A minimum of 4+ years of experience in a helpdesk or technical support role, with a strong background in IT service management software such as JIRA, ServiceNow, or Remedy
• Active TS/SCI clearance with a polygraph
• Excellent oral and written communication skills, with the ability to communicate technical information to non-technical stakeholders
• A comprehensive knowledge of technical principles, theories, and concepts, with the ability to apply them to complex problems
• Experience planning and leading major technology assignments, evaluating performance results, and recommending changes
• A strong technical background, with experience in multiple technical areas, including Windows and Linux OS

Preferred Qualifications

While not essential, the following qualifications will be considered a plus:

• Experience with cloud-based technologies and infrastructure
• Knowledge of ITIL (Information Technology Infrastructure Library) principles and practices
• Certifications in relevant technical areas, such as CompTIA or ITIL
• Experience with project management methodologies, such as Agile or Waterfall

Skills and Competencies

To excel in this role, you'll need:

• Strong technical skills, including proficiency in IT service management software and operating systems
• Excellent problem-solving skills, with the ability to analyze complex technical issues and implement effective solutions
• Strong communication and interpersonal skills, with the ability to work with customers, internal teams, and external stakeholders
• A customer-centric approach, with a focus on delivering exceptional service and support
• The ability to work in a fast-paced, dynamic environment, with a willingness to adapt to changing priorities and requirements

Career Growth Opportunities

At Workwarp, we're committed to helping our employees grow and develop their careers. As a Helpdesk Systems Administrator, you'll have opportunities to:

• Develop your technical skills and expertise, with access to training and certification programs
• Take on additional responsibilities and projects, with opportunities for career advancement
• Collaborate with internal teams and external stakeholders, with opportunities for networking and professional development
• Work on complex and challenging projects, with opportunities to innovate and make a meaningful impact

Work Environment and Company Culture

At Workwarp, we pride ourselves on our dynamic and inclusive company culture. As a remote employee, you'll be part of a distributed team that values collaboration, innovation, and work-life balance. We're committed to providing a supportive and engaging work environment, with opportunities for professional development and growth.

Compensation and Benefits

We offer a competitive salary, with a pay range of $72,150 - $130,425, depending on experience and qualifications. In addition to your salary, you'll receive a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Retirement savings plan, with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and growth

Conclusion

If you're a motivated and experienced technical professional looking for a challenging and rewarding role, we want to hear from you! As a Helpdesk Systems Administrator at Workwarp, you'll play a critical role in delivering exceptional customer service and support, while developing your skills and expertise in a dynamic and inclusive company culture. Apply now to join our team and take the next step in your career!