Experienced Patient Access Representative - Contact Center Test Scheduling - Work from Home Opportunity with Competitive Salary and Benefits

Introduction to Mercy and Our Mission

We are a leading healthcare organization driven by a clear mission: to bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents but also your heart. Our commitment to delivering high-quality patient care and outstanding customer service has earned us recognition as one of the "Top 100 Places to Work" by Modern Healthcare Magazine. We are now seeking an experienced and dedicated Patient Access Representative to join our team in the Greater St. Louis area, offering a unique opportunity to work from home after the initial training period.

Job Overview and Responsibilities

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy service standards. As a key member of our contact center team, you will facilitate all components of the patients' entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collection. Your exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, as well as federal, state, and accreditation agencies, will ensure that the most accurate patient data is obtained and populated into the patient record.

• Schedule appointments and procedures for patients, ensuring efficient use of resources and minimizing wait times.
• Conduct registration and benefit verification, ensuring accuracy and completeness of patient information.
• Perform pre-certification and financial clearance, including pre-visit collection, to ensure seamless patient access to care.
• Establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Maintain knowledge and competence with various computer systems, insurance plans, and medical terminology.
• Work under stress, meet deadlines, and perform all daily assignments with a high level of accuracy.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• 1-3 years of clerical experience, preferably in a healthcare setting.
• High School diploma required; some college education helpful.
• Experience with medical terminology and insurance plans preferred.
• Excellent communication and telephone etiquette skills, with the ability to communicate effectively both orally and in writing.
• Strong organizational skills, attention to detail, and ability to work under stress and meet deadlines.
• Knowledgeable and experienced with various computer systems, including the ability to use a 10-key calculator and computer keyboard.

Preferred qualifications include experience in a contact center or customer service environment, as well as familiarity with electronic health records (EHRs) and practice management systems.

Skills and Competencies

To excel in this role, you will need to possess:

• Exceptional customer service skills, with the ability to provide compassionate and empathetic care to patients and families.
• Strong communication and interpersonal skills, with the ability to establish and maintain positive working relationships with diverse stakeholders.
• Organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Attention to detail and accuracy, with the ability to maintain accurate and complete patient records.
• Technical skills, including proficiency in various computer systems, software applications, and technology platforms.
• Adaptability and flexibility, with the ability to work in a fast-paced, dynamic environment and adapt to changing priorities and circumstances.

Career Growth Opportunities and Learning Benefits

At Mercy, we are committed to supporting the growth and development of our employees. As a Patient Access Representative, you will have opportunities to:

• Pioneer new models of care and transform the healthcare experience through advanced technology and innovative procedures.
• Develop your skills and knowledge through ongoing training and education, including opportunities for professional certification and advancement.
• Collaborate with a supportive community of healthcare professionals who share your passion for delivering exceptional patient care.
• Contribute to our mission and vision, making a meaningful difference in the lives of our patients and communities.

Work Environment and Company Culture

Our work environment is built on a foundation of compassion, professionalism, and collaboration. We offer a flexible, hybrid remote arrangement for this position, allowing you to work from home after the initial training period. Our company culture is characterized by:

• A commitment to delivering exceptional patient care and customer service.
• A supportive and inclusive work environment that values diversity and promotes equity.
• Opportunities for growth and development, including ongoing training and education.
• A competitive salary and benefits package, including day-one comprehensive health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds.

Compensation, Perks, and Benefits

We offer a competitive salary package, commensurate with experience, as well as a range of perks and benefits, including:

• Day-one comprehensive health, vision, and dental coverage.
• PTO and tuition reimbursement.
• Employer-matched retirement funds.
• Sign-on bonus for eligible candidates.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.

Conclusion and Call to Action

If you are a compassionate and dedicated healthcare professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Patient Access Representative at Mercy, you will have the opportunity to make a meaningful difference in the lives of our patients and communities, while developing your skills and knowledge in a supportive and inclusive work environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and discover why Mercy is a great place to work!