Experienced Senior Application Support Engineer – Azure Cloud, Windows Server, and Kubernetes Expertise for 24/7 Application Support Team

Introduction to Orion Innovation

Orion Innovation is a premier, award-winning, global business and technology services firm that delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering. With a unique combination of agility, scale, and maturity, we work with a wide range of clients across many industries, including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education. Our team is dedicated to providing innovative solutions that meet the evolving needs of our clients, and we are seeking a highly skilled Senior Application Support Engineer to join our 24/7 application support team.

Position Overview

We are seeking an experienced Senior Application Support Engineer with at least 5+ years of experience to join our team. As a Senior Application Support Engineer, you will be responsible for providing technical support and expertise to our clients, ensuring the smooth operation of our applications and systems. You will work closely with our development teams, QA teams, and clients to resolve incidents, service requests, and change requests related to applications. If you have a strong grasp of application support procedures and functions, excellent problem-solving and troubleshooting skills, and the ability to communicate technical information effectively to non-technical users, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide 24/7 technical support and expertise to clients, ensuring the smooth operation of applications and systems
• Work closely with development teams, QA teams, and clients to resolve incidents, service requests, and change requests related to applications
• Manage and prioritize incidents, service requests, and change requests related to applications, documenting and tracking issues using a ticketing system
• Collaborate with cross-functional teams to ensure smooth application integration and deployment
• Provide support and troubleshooting for application-related issues in the Kubernetes environment
• Implement automatic scaling for AKS clusters, App services, and virtual machines to ensure optimal resource utilization
• Monitor and manage the health and performance of AKS clusters, proactively identifying and resolving issues
• Deploy and maintain Azure Kubernetes Service (AKS) clusters to orchestrate containerized applications

Technical Skills

• Azure Cloud: Strong hands-on experience with Azure Cloud Administration
• Windows Server: Extensive experience with Windows Server 2012, 2016, 2019
• Azure PaaS: Proficiency in Azure functions, Logic Apps, Azure AD, Azure Monitor, Log Analytics, Azure SQL, and other related services
• Networking & Security: Deep understanding of Azure Networking, including implementation and management of security features
• Storage Solutions: Expertise in selecting and managing cloud storage solutions based on data type and business requirements
• Virtualization: Experience with Hyper-V, VM sizing, and hosting applications on the cloud
• AKS: Experience with deploying and maintaining Azure Kubernetes Service (AKS) clusters
• Additional Tools: Experience with Microsoft IIS, DNS, Active Directory, SCCM, and SCOM

Essential Qualifications

• Bachelor's degree in Computer Science or a related field
• Proven experience in a technical support or customer service role
• Strong understanding of software applications and systems
• Excellent problem-solving and troubleshooting skills
• Ability to communicate technical information effectively to non-technical users
• Experience in documenting processes and procedures

Desired Skills and Experience

• Azure Cloud, Azure PaaS, Azure Dev-OPS, and Azure Kubernetes Service (AKS)
• Experience with containerization and orchestration using Kubernetes
• Strong understanding of IT service management frameworks and processes
• Experience with agile development methodologies and version control systems

Career Growth Opportunities and Learning Benefits

At Orion Innovation, we are committed to providing our employees with opportunities for growth and development. As a Senior Application Support Engineer, you will have the chance to work on complex and challenging projects, developing your technical skills and expertise. You will also have access to training and development programs, allowing you to enhance your knowledge and skills in areas such as Azure Cloud, Kubernetes, and IT service management. Our team is dedicated to innovation and excellence, and we encourage our employees to think creatively and develop new solutions to meet the evolving needs of our clients.

Work Environment and Company Culture

Orion Innovation is a dynamic and fast-paced work environment that values innovation, collaboration, and excellence. Our team is comprised of highly skilled and experienced professionals who are passionate about delivering exceptional results. We foster a culture of open communication, transparency, and respect, and we encourage our employees to share their ideas and feedback. We also prioritize work-life balance, offering flexible working hours and remote work options to ensure that our employees can manage their personal and professional responsibilities effectively.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We also provide our employees with access to cutting-edge technologies and tools, allowing them to develop their skills and expertise. Our team is committed to recognizing and rewarding outstanding performance, and we offer opportunities for career advancement and professional growth.

Conclusion

If you are a highly skilled and experienced Senior Application Support Engineer looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. With your technical expertise and passion for innovation, you can make a significant contribution to our team and help us deliver exceptional results for our clients. Apply now and take the first step towards a rewarding and challenging career with Orion Innovation.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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