Experienced Intake Specialist for Complex Chronic Care Delivery – Fully Remote Opportunity with Competitive Salary and Benefits

Welcome to Uptiv Health: Transforming the Future of Infusion Care

At Uptiv Health, we are revolutionizing the experience of infusion care for millions of Americans living with complex chronic conditions, such as Multiple Sclerosis, Crohn's Disease, Ulcerative Colitis, Rheumatoid Arthritis, and others. Our mission is to provide holistic and personalized care that goes beyond the four walls of our state-of-the-art clinics. We partner with care teams across referring doctors, families and caregivers, primary care doctors, health systems, and insurance plans to deliver exceptional patient outcomes. By joining our team, you will become part of a groundbreaking movement that is humanizing complex chronic care delivery.

About the Role: Intake Specialist

The Intake Specialist will play a vital role in our team, utilizing their expertise to drive the success of our cost estimate function, benefits investigation, and authorization process. As an Intake Specialist, you will have a strong understanding of the medical intake process and will be responsible for ensuring that incoming referrals are processed timely and accurately. Your intake expertise, strategic planning acumen, penchant for accuracy, and problem-solving skills will be essential in this key role.

Key Responsibilities:

• Aid in the patient benefit investigation and prior authorization process, ensuring that all required documentation is obtained from referral sources to secure successful authorization attainment
• Serve as a patient champion, ensuring that patients understand their cost responsibilities before they are scheduled for treatment, and providing exceptional customer service to patients, providers, and team members
• Act as the subject matter expert (SME) of the Uptiv Health intake function, fielding questions from patients, providers, and team members, and providing guidance and support as needed
• Track, report, and escalate service issues arising from requests for authorizations or other issues that delay therapy, to avoid delays that may interrupt therapy and ensure seamless patient care

Essential Qualifications:

To be successful in this role, you will need:

• At least 4 years of experience in Intake (authorization), Medical Billing, and/or Collections, with a strong preference for experience in the infusion setting
• Keen attention to detail and experience working with payers/vendors, with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong knowledge of health insurance plans, the authorization process, and requirements to convert a referral into an authorization
• Emotional intelligence, strong relational skills, and the ability to effectively communicate with referral sources, team members, and vendors in methods appropriate for the audience

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Experience in the infusion setting, with a strong understanding of the complexities of chronic care delivery
• Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions
• Experience with electronic health records (EHRs) and other healthcare software applications

Skills and Competencies:

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build relationships with patients, providers, and team members
• Ability to work in a fast-paced environment, with multiple priorities and deadlines, and to maintain a high level of productivity and accuracy
• Strong problem-solving and analytical skills, with the ability to analyze complex data and make informed decisions
• Ability to work independently, with minimal supervision, and to take initiative to resolve issues and improve processes

Career Growth Opportunities and Learning Benefits:

At Uptiv Health, we are committed to the growth and development of our team members. As an Intake Specialist, you will have access to:

• Comprehensive training and onboarding program, to ensure your success in the role
• Ongoing professional development opportunities, including training and education on the latest industry trends and best practices
• Opportunities for advancement and career growth, within the company and the industry
• A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional patient care

Work Environment and Company Culture:

At Uptiv Health, we are proud of our company culture, which is built on the following values:

• Patient-centered care: We are committed to delivering exceptional patient outcomes and experiences
• Collaboration and teamwork: We believe that teamwork and collaboration are essential to achieving our mission and vision
• Innovation and excellence: We are committed to innovation and excellence in all aspects of our work, and to continuously improving our processes and services
• Integrity and accountability: We are committed to operating with integrity and accountability, and to being transparent and honest in all our interactions

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Market-competitive salary, reflecting your skills and experience
• Flexible PTO, medical, dental, vision, and other benefits, to support your physical and mental well-being
• Opportunities for professional development and career growth, to support your long-term career goals
• A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional patient care

Conclusion:

If you are a motivated and experienced Intake Specialist, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role. At Uptiv Health, we are committed to delivering exceptional patient care and outcomes, and to creating a work environment that is collaborative, supportive, and inclusive. Join our team and become part of a groundbreaking movement that is humanizing complex chronic care delivery.

How to Apply:

To apply for this role, please submit your application, including your resume and a cover letter, outlining your experience and qualifications for the position. We look forward to hearing from you and to welcoming you to our team.