Experienced Investor Support Specialist – Real Estate Investment Guidance and Customer Service Expert

Welcome to BiggerPockets: Empowering Real Estate Investors

BiggerPockets is the premier online platform for real estate investors, offering a wealth of resources, tools, and community support to help individuals achieve financial freedom through informed investment decisions. With over 2.5 million members, our mission is to provide the education, analysis, and networking opportunities necessary for success in the real estate investment market. Since 2004, we have been dedicated to helping investors navigate the complexities of real estate investing, and we are now seeking an experienced Investor Support Specialist to join our team.

Job Overview: Investor Support Specialist

We are looking for a highly skilled and motivated individual to fill the role of Investor Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our members, helping them find investor-friendly agents and lenders tailored to their specific market and investment strategy. This is a remote position, and you will be working closely with our members through various communication channels, including texting, phone calls, and Zoom sessions. If you have a passion for real estate investing and a talent for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide specialized support to our members, helping them find suitable agents and lenders for their real estate investment needs
• Communicate effectively with investors via SMS, phone calls, and Zoom sessions to understand their strategies and market requirements
• Schedule and conduct calls with BiggerPockets members, documenting detailed notes for follow-up and future reference
• Manage a calendar of appointments and a phone line for direct calls, ensuring seamless communication with our members
• Naturally engage with investors, building trust and rapport to deliver personalized support and guidance
• Stay up-to-date with industry trends and developments, applying this knowledge to provide informed support and recommendations to our members

About You: Essential Qualifications and Skills

To be successful in this role, you will need to possess the following essential qualifications and skills:

• At least 2 years of work experience in a customer service or communications environment, preferably in the real estate industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with our members
• Experience using various channels for delivering customer support, including phone, email, live chat, and CRM software
• A growth mindset and willingness to be flexible when needed, adapting to changing circumstances and priorities
• Strong organizational and time management skills, with the ability to manage multiple tasks and priorities effectively

Preferred Qualifications:

• Experience in the real estate industry, with a deep understanding of investment strategies and market trends
• Knowledge of real estate investing principles, including property analysis, financing options, and risk management
• Familiarity with CRM software and other customer support tools, with the ability to learn new systems and technologies quickly

What We Offer: Compensation, Benefits, and Career Growth

In return for your skills and experience, we offer a competitive weekly rate of $400, plus a bonus based on performance. As a remote opportunity, you will have the flexibility to work from anywhere in the US, with a part-time schedule of approximately 20 hours per week. You will also have access to a range of benefits, including:

• Flexible schedule, with two weekly meetings required during business hours
• Monthly bonus based on performance, recognizing your contributions to our team
• Opportunities to learn more about real estate investing, developing your skills and knowledge in this exciting field
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about real estate investing

Our Company Culture: Diversity, Inclusion, and Equality