Experienced Member Services Liaison, Disney Vacation Club – Delivering Exceptional Experiences and Building Unforgettable Relationships

About Disney Vacation Club

Disney Vacation Club is a unique and exciting opportunity for individuals who are passionate about delivering exceptional experiences and building unforgettable relationships. As a Member Services Liaison, you will be part of a dynamic team that is dedicated to providing outstanding service to our Disney Vacation Club Members and Guests. Our team is committed to creating magical experiences through interaction, and we are seeking a talented individual who shares our passion for delivering exceptional service and building lasting relationships.

Job Summary

As a Member Services Liaison, you will be responsible for delivering outstanding service to our Disney Vacation Club Members and Guests in our outstanding member-only lounge and at member-only events. You will be a steward of the Membership experience, providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards. You will work in collaboration with and support the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through interaction.

Responsibilities

• Represent Member Services as part of the overall Disney Vacation Club Team
• Provide a comprehensive and varied range of services to our Disney Vacation Club Members and Guests visiting our Lounge space, including the service of food & beverage offerings; assistance with all facets of the Disney Vacation Club Member experience and concierge-like services, such as My Disney Experience planning, park tickets, dining reservations, and general park knowledge
• Cultivate and maintain professional, yet personalized relationships with our Guests
• Demonstrate adaptability to the fluctuating needs of our operation and the requests of our Disney Vacation Club Members and Guests
• Demonstrate an unwavering dedication to promoting an environment where everyone is included and feels comfortable
• Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
• Able to accurately handle chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
• Follow Walt Disney World and State Food Safety regulations and practices
• Follow the guidelines and protocol regarding the Responsible Vendor Program

Basic Qualifications

We are seeking a talented individual who possesses the following qualifications:

• Affinity for opportunities where you can be of service to others
• Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
• Excellent written and verbal skills as well as telephone etiquette
• Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
• Experience with standard office software programs including Microsoft Products
• Strong organizational, planning, and follow-through skills, along with attention to detail
• Comfortable working in a fast-paced environment with the versatility to adapt working assignments
• Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts
• Comfortable working in all weather conditions

Preferred Qualifications

We are also seeking an individual who possesses the following preferred qualifications:

• Extensive knowledge of Disney Vacation Club Resorts and Amenities and Walt Disney World Resort property, experiences, and products
• Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience, Guest Service Suite, Point of Sale
• Bilingual skills in: Spanish, English, Japanese, Portuguese, and French

Career Growth Opportunities and Learning Benefits

As a Member Services Liaison, you will have the opportunity to grow and develop your skills in a dynamic and fast-paced environment. You will work closely with our Operations Leadership, Sales, Parks, and Resort partners to create magical experiences for our Disney Vacation Club Members and Guests. You will also have access to a range of learning and development opportunities, including training programs, workshops, and conferences.

Work Environment and Company Culture

As a Member Services Liaison, you will work in a fast-paced and dynamic environment that is dedicated to delivering exceptional experiences and building unforgettable relationships. You will be part of a team that is passionate about creating magical experiences for our Disney Vacation Club Members and Guests. Our company culture is built on the values of innovation, creativity, and collaboration, and we are seeking an individual who shares these values.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• A starting pay rate of $18.52/hour
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement savings plan
• A range of paid time off, including vacation, sick leave, and holidays
• Access to a range of employee discounts and perks, including Disney theme park tickets and merchandise

Conclusion

We are seeking a talented individual who is passionate about delivering exceptional experiences and building unforgettable relationships. If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Join our team and be part of creating magical experiences for our Disney Vacation Club Members and Guests.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.