Remote Customer Care Specialist - Voice of Assurant, Delivering Exceptional Customer Experiences from the Comfort of Your Own Home

Join Assurant's Customer-Centric Team as a Remote Customer Care Specialist

At Assurant, being the voice of our organization and our clients is a role of great importance, and as a Customer Care Specialist, you will be at the forefront of delivering exceptional customer experiences. As a highly valued member of our team, you will be the primary point of contact for our customers, and we are committed to your success in this critical position.

About Assurant and the Customer Care Specialist Role

Assurant is a leading global provider of specialized risk management and insurance solutions. Our Customer Experience team is dedicated to exceeding customer expectations at every turn, and as a Customer Care Specialist, you will play a vital role in achieving this goal. You will be responsible for providing top-notch customer service, listening to customer concerns, solving problems, and working collaboratively to find resolutions that meet their needs.

Key Responsibilities

• Receive in-bound calls from customers and provide superior service, ensuring that their needs are met in a timely and professional manner.
• Listen attentively to customer concerns, empathize with their situation, and work proactively to resolve issues and answer questions.
• Take the initiative to understand customers' current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
• Participate in special projects, assume new responsibilities, and adjust priorities as requested, demonstrating flexibility and a willingness to adapt to changing business needs.

As a Customer Care Specialist, you will be expected to be a problem solver, a listener, and a believer in quality. You will enjoy being on the phone, and customers will hear your smile as you patiently help them find resolution. Our customers are at the heart of everything we do, and we are looking for individuals who share this commitment to delivering exceptional customer experiences.

Essential Qualifications

• Minimum high school diploma or GED.
• At least 2 years of prior experience in a customer-facing role, demonstrating a proven track record of delivering excellent customer service.
• Excellent verbal, written, and listening skills, with the ability to communicate effectively with customers and colleagues.
• Strong attention to detail, with a focus on accuracy and quality.
• Great communication skills, a love for talking to people, and the ability to WOW customers on every call.
• Relentless drive to own the customer's problem and ability to think outside the box to resolve them.
• Ability to adapt to change and work well in a fast-paced environment.
• Ability to multi-task using technology.

Assurant provides a comprehensive paid training program to equip you with the tools and knowledge needed to meet our customers' needs. As a condition of employment, you must attend all required training to achieve an optimal learning experience and qualify for this role.

Preferred Qualifications and Skills

• A college degree and 0-1 year of work experience in an office, call center, or customer contact center environment.
• Prior experience in a work-from-home position, with a proven ability to work independently and manage your time effectively.
• Bilingual in English/Spanish: the ability to speak, read, and write the Spanish language fluently.
• Relevant licenses and certifications that align with the requirements of this role.

What We Offer

As a Remote Customer Care Specialist at Assurant, you will enjoy a range of benefits and perks, including:

• A competitive salary, with a pay range of $16.50 - $21.00 per hour, based on relevant work experience, education, and certifications.
• Various work schedules and pay shift differentials for night and weekend hours worked.
• Medical benefits that begin on your first day.
• Competitive paid time off, including holidays.

Working Conditions and Physical Requirements

This is a full-time job, with Assurant's hours of operation being 7 days a week, Monday through Sunday, 365 days per year, including holidays. Work schedules are generally set for several months at a time but are subject to change based on business needs. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.

While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.

Career Growth Opportunities and Learning Benefits

At Assurant, we are committed to the growth and development of our employees. As a Customer Care Specialist, you will have opportunities to advance your career, develop new skills, and take on new challenges. Our comprehensive training program will equip you with the knowledge and tools needed to succeed in this role, and our ongoing support and resources will help you continue to grow and develop throughout your career.

Company Culture and Work Environment

At Assurant, we pride ourselves on our customer-centric culture and our commitment to delivering exceptional customer experiences. As a Remote Customer Care Specialist, you will be part of a dynamic and supportive team that is passionate about making a difference in the lives of our customers. We value diversity, inclusivity, and teamwork, and we are committed to creating a work environment that is engaging, motivating, and rewarding.

Join Our Team

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Customer Care Specialist at Assurant, you will be part of a dynamic and growing team that is shaping the future of customer service. Apply now and join our team of dedicated professionals who are committed to making a difference in the lives of our customers.