Experienced Overnight Customer Support Representative - Remote Customer Service Jobs in Georgia for VSP Vision

Introduction to VSP Vision and Our Customer Support Team

VSP Vision is a leading provider of vision care services, dedicated to helping people see the world more clearly. As a company, we pride ourselves on our commitment to excellence, integrity, and customer satisfaction. Our customer support team plays a vital role in delivering exceptional service to our members, clients, and business partners. We are seeking an experienced and skilled Overnight Customer Support Representative to join our team, working remotely from Georgia. If you have a passion for providing top-notch customer service, are comfortable working in a fast-paced environment, and are looking for a challenging and rewarding role, we encourage you to apply.

Job Summary and Responsibilities

As an Overnight Customer Support Representative, you will be responsible for providing accurate, timely, and effective customer service to our members, clients, and business partners. Your primary goal will be to respond to consumer questions and concerns in a professional and courteous manner, promoting goal achievement and resolving issues in a fair and efficient way. Your responsibilities will include:

• Answering consumer questions via phone, email, or online, ranging from simple to sophisticated inquiries
• Providing in-depth knowledge of our plans, products, services, prescriptions, and procedures
• Processing payments, verifying eligibility, and checking order status and stock availability
• Completing all required correspondence, forms, and documents accurately and efficiently
• Investigating and addressing concerns and complaints, and choosing the best course of action to resolve issues
• Demonstrating the value and benefits of our products, services, and solutions to clients and potential clients
• Identifying consumer trends and sharing them with relevant leaders, divisions, and business partners, and providing recommendations for adjustments or fixes
• Maintaining high levels of customer service standards and support levels, and keeping up-to-date with changes to policies, practices, and product details

Essential Qualifications and Requirements

To be successful in this role, you will need to possess the following competencies and qualifications:

• 1-2 years of experience in a call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industry, addressing moderate to complex consumer requests
• Willingness to work any shift, including overtime, weekends, and holidays
• Demonstrated familiarity with the internet and basic browser settings
• Ability to use multiple software applications simultaneously, including Microsoft Office
• Effective verbal communication and prioritization skills, with the ability to handle multiple projects and incoming calls and requests
• Excellent writing and communication skills, with the ability to accurately record customer situations and draft letters to validate agreements
• Strong problem-solving and negotiation skills, with the ability to make decisions and implement customer/call handling principles with discretion and judgment

Preferred Qualifications and Skills

While not essential, the following qualifications and skills are preferred:

• Bilingual in French and English
• Experience working in a remote or home-based environment
• Familiarity with customer relationship management (CRM) software and other customer service tools
• Knowledge of vision care services and products

Career Growth Opportunities and Learning Benefits

At VSP Vision, we are committed to the growth and development of our employees. As an Overnight Customer Support Representative, you will have access to training and development programs, as well as opportunities for career advancement within the company. You will also have the chance to work with a talented and dedicated team, and to contribute to the success of our organization.

Work Environment and Company Culture

Our company culture is built on a foundation of excellence, integrity, and customer satisfaction. We value our employees and recognize the importance of their contributions to our success. As a remote worker, you will be part of a virtual team, with opportunities to collaborate and communicate with colleagues and leaders. We offer a supportive and inclusive work environment, with a focus on work-life balance and employee well-being.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off. We also offer opportunities for professional development and growth, as well as a recognition and reward program for outstanding performance.

Technical Requirements

To perform the duties of this role, you will need to have the following technical equipment and internet connectivity:

• Windows 10 operating system
• Intel Core i5-7500 processor (4 cores, 6MB, 4T, 3.6GHz)
• 16GB DDR4 2666MHz memory (2 x 8GB)
• 256GB solid state hard drive
• Wired headset (provided)
• Ethernet connection (to modem/router; supplied cable/wire)
• Download speed of 50 Mbps and upload speed of 10 Mbps on a home network
• Latency of less than 150 milliseconds

Conclusion and Call to Action

If you are a motivated and customer-focused individual, with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. As an Overnight Customer Support Representative, you will be part of a dynamic and supportive team, with opportunities for growth and development. Don't miss out on this chance to join our team and contribute to the success of VSP Vision. Apply now and take the first step towards a rewarding and challenging career in customer support.