**Experienced Customer Support Agent – Delivering Exceptional Experiences in the Thriving Trading Card Industry**

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the thriving trading card industry? Do you have a knack for problem-solving, excellent communication skills, and a passion for sports cards, gaming cards, and collectibles? If so, we invite you to join our dynamic team at COMC, the #1 marketplace for trading card singles, as an Experienced Customer Support Agent. **About COMC** COMC is a leading marketplace for trading card singles, where collectors and enthusiasts come together to buy, sell, and trade their favorite cards. Our mission is to make collecting easier, more fun, and rewarding for everyone. With a growing team of passionate professionals, we're committed to delivering exceptional customer experiences, leveraging the latest technology, and pushing the boundaries of innovation in the trading card industry. **Job Summary** As an Experienced Customer Support Agent, you'll play a vital role in ensuring a positive overall customer experience when dealing with COMC. You'll be responsible for responding to customer inquiries via email, resolving issues in a timely and professional manner, and upholding COMC values, quality standards, and exemplifying C.A.R.D. culture. If you're a customer-centric individual with excellent communication skills, a passion for the trading card industry, and a willingness to learn and grow, we encourage you to apply. **Key Responsibilities** * Learn and maintain a comprehensive knowledge of company policies, procedures, and services to provide accurate and timely responses to customer inquiries. * Respond to customer inquiries via email in a timely and professional manner, while maintaining targeted customer satisfaction ratings. * Own and monitor the progress of the resolution of customer issues, ensuring response times align with established SLAs. * Communicate with customers to understand and diagnose and resolve the issue, using judgment to escalate complex customer issues to the appropriate department or the CS Technical Support team for resolution. * Assist customers with website navigation, placing orders, submitting consignment items, and other general inquiries. * Uphold COMC values, quality standards, and exemplify C.A.R.D. culture, demonstrating a commitment to delivering exceptional customer experiences. * Be a willing and collaborative partner to support all areas of the organization, maintaining a high level of confidentiality and adhering to company policies and procedures. * Perform other duties as assigned, including participating in training and development programs to enhance skills and knowledge. **Essential Qualifications** * High School diploma or GED; Bachelor's degree preferred. * Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management. * Excellent attention to detail and organizational skills, with the ability to prioritize tasks and manage time effectively. * Good judgment and problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions. * Ability to work independently and as part of a team, with a willingness to collaborate and support colleagues. * Proficient in Microsoft Office applications and basic computer skills, with the ability to learn and adapt to new technologies. * Passion for sports cards, gaming cards, and collectibles is a plus, but not required. **Preferred Qualifications** * Excellent verbal communication and presentation skills, with the ability to communicate effectively with customers and colleagues. * Knowledgeable about professional sporting industry (NBA, NFL, MLB, etc.). * Deep knowledge of trading card industry and collecting experience is strongly preferred. **Work Environment and Culture** * COMC is a dynamic and fast-paced work environment, with a focus on innovation, collaboration, and customer satisfaction. * Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment. * We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. **Benefits and Perks** * Competitive salary: $17-19 per hour. * Comprehensive benefits package, including: + Employer-provided Free Medical, Base Dental, and Vision plans. + Paid Time Off of nearly 4 weeks per year. + 401(k) Program with 100% Company Match. + Employer-provided LTD and Life Insurance. + STD for employees outside of Washington State. + Employee discount on COMC.com. + Employee Assistance Program. + Legal Library Access. * Opportunities for career growth and development, including training and development programs, mentorship, and promotions. **How to Apply** If you're a motivated and customer-centric individual with a passion for the trading card industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Opportunity Employer** COMC is an Equal Opportunity Employer and does not discriminate regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. COMC is a diverse workplace where people from all walks of life are celebrated and supported. We strongly encourage all people, including but not limited to women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, and veterans, to apply. Apply for this job