**Experienced Customer Support Representative for Intuit TurboTax – Remote Opportunity with Flexible Scheduling**

About Working Solutions

At Working Solutions, we pride ourselves on being a leader in the customer support industry, providing exceptional service to our clients while empowering our independent contractors to succeed in a flexible and dynamic work environment. As a remote customer support representative for Intuit TurboTax, you will be part of our esteemed team, known for delivering top-notch service to our clients while enjoying the freedom to create your own schedule.

Job Summary

We are seeking highly skilled and tech-savvy independent contractors to join our team as Customer Support Representatives for Intuit TurboTax. As a representative, you will be responsible for providing exceptional customer support via various channels, including phone and chat support, while working from the comfort of your own home. If you are passionate about delivering outstanding customer service and have a strong desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist customers with software navigation and troubleshooting
• Help customers locate prior returns and amendments
• Escalate calls when necessary and provide solutions to customer inquiries
• Provide exceptional customer service via phone and chat support
• Work collaboratively with the team to ensure seamless customer support

Why Join the WooHoo! Crew?

At Working Solutions, we offer a unique and exciting opportunity for independent contractors to work from home, create their own schedule, and gain experience in different industries. Our supportive environment and flexible scheduling options make us an ideal choice for those seeking a work-life balance. As a member of our team, you will have the opportunity to:

• Work from home and enjoy the convenience of not having to commute
• Create your own schedule and work at times that suit you best
• Gain experience in different industries and expand your skillset
• Be part of a supportive environment that encourages growth and development

Earnings Potential

As a Customer Support Representative for Intuit TurboTax, you will have the opportunity to earn up to $19 per hour, plus incentives. During peak periods, you can earn more by working additional hours. Here are some examples of the earnings potential:

• April 8th-11th: $3/hour additional on all hours worked for anyone working over 12 productive hours, $4/hour additional on all hours worked for anyone working over 16 productive hours, and $5/hour additional on all hours worked for anyone working over 20 productive hours
• April 12th-14th: $5/hour additional on all hours worked for anyone working over 20 productive hours
• April 15th: $10/hour additional on all hours worked for anyone working over 5 productive hours
• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times

Schedule

This seasonal contract starts in January and runs through April 15th, 2024. You will have the flexibility to create your own schedule, with available hours between 7 am and 11 pm CST, Monday-Sunday. You can choose to work weekdays or weekends, depending on your availability.

Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

• Sincere desire to assist the customer
• Tech-savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

Work Environment Requirements

To ensure a productive and successful work environment, you will need to have:

• A quiet, uninterrupted space
• An organized desk area
• A professional appearance (if on camera)

Technology Requirements

To perform your duties as a Customer Support Representative, you will need to have:

• A personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• A webcam will be loaned to each contractor to be used for the duration of the contract

Important Information

Please note the following important information:

• We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
• Contractors must also successfully pass a criminal background check.
• The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment.

Apply Now

If you are a motivated and tech-savvy individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our esteemed team.

Apply Job!