**Experienced Customer Service Representative – Remote Opportunity for a Fortune 500 Healthcare Company**

About Arsenault Professional & Industrial

At Arsenault Professional & Industrial, we're passionate about connecting talented individuals with exciting career opportunities that align with their skills, experience, and aspirations. As a leading staffing agency, we pride ourselves on providing a personalized approach to job placement, ensuring that our candidates find the perfect fit for their next career chapter. Our team of expert recruiters is dedicated to understanding the unique needs of both job seekers and employers, facilitating seamless matches that drive success.

Join Our Team as a Customer Service Representative

We're seeking an exceptional Customer Service Representative to join our team on a temp-to-hire basis, working remotely for a Fortune 500 company in the global healthcare industry. This is an incredible opportunity to grow your career, develop your skills, and make a meaningful impact in a dynamic and supportive environment.

Why You Should Apply

• **Competitive Pay**: Enjoy a competitive hourly rate of $20.00 per hour, with the option for weekly pay. • **Growth Opportunities**: This temp-to-hire position offers a clear path for career advancement, with the potential for permanent hire and full benefits package. • **Flexible Schedule**: Work a standard 1st shift schedule, Monday-Friday, with options for 8:00am-5:00pm or 9:00am-6:00pm. • **Full Benefits Package**: Upon permanent hire, enjoy a comprehensive benefits package, including medical, dental, and vision coverage.

Key Responsibilities

As a Customer Service Representative, you will be responsible for: • Handling all incoming customer issues and resolving them using smart, customer-focused decision-making skills. • Acting as a liaison between the warehouse, office, and customer, researching, resolving, and tracking customer issues related to service failure, product returns, incorrect shipments, and more. • Following up on all outstanding tasks to ensure completion and providing updates to customers as needed. • Anticipating and mitigating potential issues before they negatively impact the customer experience. • Assisting hospitals with product conversions and special reporting needs. • Responding quickly and professionally to customer telephone questions and concerns.

Requirements

To succeed in this role, you will need: • **Excellent Communication Skills**: Possess strong verbal and written communication skills, with the ability to practice proper phone and email etiquette. • **Previous Customer Service Experience**: Have a proven track record of providing exceptional customer service, with a comfortable working knowledge of Microsoft Office and Salesforce. • **Basic Skills with Moderate Proficiency**: Demonstrate basic skills with a moderate level of proficiency, with the ability to consult with senior peers on non-complex projects. • **High School Diploma or GED**: Hold a High School Diploma or equivalent.

What We Offer

At Arsenault Professional & Industrial, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a valued member of our team, you can expect: • **Career Growth Opportunities**: Develop your skills and advance your career in a dynamic and supportive environment. • **Learning and Development**: Access to training and development programs to enhance your knowledge and skills. • **Diverse and Inclusive Culture**: Join a team that values diversity, equity, and inclusion, with a commitment to creating a welcoming and inclusive work environment. • **Competitive Compensation and Benefits**: Enjoy a competitive salary, benefits package, and perks that recognize your value and contributions.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and our team will be in touch to discuss your qualifications and next steps.

About Arsenault

At Arsenault, we're passionate about connecting great people with great companies. Our team of expert recruiters is dedicated to understanding the unique needs of both job seekers and employers, facilitating seamless matches that drive success. We're proud to be an Equal Employment Opportunity and Affirmative Action employer, committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. Apply for this job