Experienced Part Time Remote Data Entry Specialist – Pharmaceutical Customer Service Representative

Introduction to Walgreens and the Role

Walgreens, a well-established American pharmaceutical retailer, is seeking a highly skilled and dedicated Part Time Remote Data Entry Specialist to join their team. As a Customer Service Representative, you will play a vital role in providing exceptional support to patients, prescribers, and internal stakeholders. This is an exciting opportunity to work with a leading healthcare company and contribute to the delivery of outstanding customer experiences.

Job Summary

We are looking for a detail-oriented and customer-focused individual to fill the position of Part Time Remote Data Entry Specialist. The successful candidate will be responsible for processing new patient enrollments, handling patient medication requests, and resolving third-party rejections. You will work under direct supervision and adhere to established guidelines, procedures, and policies to ensure compliance with regulatory requirements.

Key Responsibilities

• Utilize Walgreens' prescription data entry methods and guidelines to process new patient enrollments, entering information into the appropriate system.
• Handle patient medication requests, investigate missing prescription data, and interpret clinical abbreviations (SIG codes) to ensure accurate processing.
• Resolve third-party rejections by researching, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Communicate with patients, prescribers, and internal stakeholders via phone, email, or chat to provide support and resolve issues.
• Collaborate with pharmacists and other team members to ensure seamless delivery of services and resolve any issues that may arise.
• Maintain accurate and up-to-date records, adhering to HIPAA guidelines and regulatory requirements.

Essential Qualifications

To be considered for this role, you must possess the following essential qualifications:

• Bachelor's degree in a related field.
• Basic level computer skills, including starting and shutting down a computer, using a mouse, and navigating programs.
• Basic web browser skills, including opening a browser, typing URLs, using search engines, and completing online forms.
• Transitional level keyboarding skills (at least 25 WPM, typing by memory, and formatting documents).
• Effective communication skills, both written and verbal.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• At least one year of experience as a pharmacy technician in a retail or call center environment.
• Experience providing customer support to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
• Transitional to advanced level keyboarding skills (at least 35 WPM, typing by memory, and formatting documents).
• Fluency in Spanish and English.

Skills and Competencies

To succeed in this role, you must possess the following skills and competencies:

• Attention to detail and accuracy in data entry.
• Excellent customer service skills, with the ability to communicate effectively with patients, prescribers, and internal stakeholders.
• Strong problem-solving skills, with the ability to research and resolve issues efficiently.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong organizational and time management skills, with the ability to meet deadlines and achieve goals.

Career Growth Opportunities and Learning Benefits

At Walgreens, we are committed to the growth and development of our employees. As a Part Time Remote Data Entry Specialist, you will have access to training programs, skills development initiatives, and opportunities for advancement within the company. You will also be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Work Environment and Company Culture

Walgreens is a well-established company with a strong commitment to diversity, equity, and inclusion. We offer a supportive work environment that values teamwork, open communication, and employee well-being. As a remote worker, you will be part of a virtual team that collaborates closely to achieve common goals.

Compensation, Perks, and Benefits

We offer a competitive salary of $23 per hour, as well as a range of benefits, including:

• Health care benefits, including medical, dental, and vision insurance.
• Prescription drug discounts at Walgreens pharmacies.
• Employee Assistance Program (EAP) providing confidential counseling and support services.
• Paid time off for holidays, vacations, and sick days.
• Retirement savings plans, including 401(k) plans with matching employer contributions.
• Employee discounts on products and services sold in Walgreens stores.
• Flexible scheduling options, depending on your specific job role.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Part Time Remote Data Entry Specialist with Walgreens, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Don't miss this chance to grow your career with a leading healthcare company – apply today!

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