Patient Care Advocate - Specialty Pharmacy Technician: Delivering Exceptional Customer Service and Support in a Remote Setting
Join Our Team as a Patient Care Advocate - Specialty Pharmacy Technician
Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have experience in a customer service-related field and a strong desire to make a positive impact on patients' lives? If so, we invite you to apply for our Patient Care Advocate - Specialty Pharmacy Technician role at Workwarp, a leading organization in the healthcare industry. As a remote team member, you will play a critical role in ensuring that our patients receive the highest level of care and support.
About Workwarp and Our Industry
At Workwarp, we are dedicated to providing innovative solutions and exceptional service to our patients and customers. Our organization operates in the healthcare industry, specifically in the specialty pharmacy sector. We strive to make a positive impact on the lives of our patients by delivering high-quality care and support. Our team is comprised of compassionate and dedicated individuals who share our vision and values.
Job Summary
As a Patient Care Advocate - Specialty Pharmacy Technician, you will be responsible for all aspects related to entering medication orders and providing customer service to patients in a call center environment. You will work under general supervision, following standard procedures to accomplish assigned tasks, and may assist in orienting and training new employees. Your primary goal will be to ensure that our patients receive exceptional care and support, while also maintaining accurate records and resolving customer service issues.
Key Responsibilities:
- Accurate Data Entry: Enter medication orders and patient information into our system, ensuring accuracy and attention to detail.
- Customer Service: Provide exceptional customer service to patients, responding to their inquiries, and directing calls to appropriate staff as needed.
- Documentation: Document patient-reported information into TherigySTM, ensuring that all relevant information is captured and recorded.
- Issue Resolution: Resolve customer service issues and provide solutions to ensure member satisfaction.
- Payment-Related Issues: Work with members to resolve payment-related issues on accounts/orders.
- Production and Performance: Maintain and keep reasonable production as determined by supervisor.
- Training and Development: Assist in orienting and training new employees, and complete all mandatory and regulatory training programs.
- Other Duties: Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment.
Requirements and Qualifications
Essential Qualifications:
- Education: High School Diploma or GED required.
- Experience: Experience in a customer service-related field, with a strong desire to work in the healthcare industry.
- Availability: Must be available and on-time for scheduled work shifts, including nights and weekends as required.
Preferred Qualifications:
- Certification: Pharmacy technician or related certification preferred.
- Experience: 6-12 months experience as a pharmacy technician preferred.
- Registration: Registered with the State of Mississippi as a Pharmacy Technician (for Mississippi employees).
Skills and Competencies
To succeed in this role, you will need to possess excellent communication and customer service skills, with the ability to work effectively in a call center environment. You will also need to be detail-oriented, organized, and able to maintain accurate records. Strong problem-solving and analytical skills are essential, as you will be required to resolve customer service issues and provide solutions. Additionally, you will need to be flexible and adaptable, with a strong desire to learn and grow in your role.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our team members. We offer a range of training and development programs, including orientation and training for new employees, as well as ongoing coaching and feedback. Our team members have opportunities to advance in their careers, taking on new challenges and responsibilities. We also offer competitive compensation and benefits, including:
- Competitive Salary: $15.84-17.69 per hour, depending on experience and qualifications.
- Benefits: We offer a range of benefits, including [insert benefits, e.g., health insurance, paid time off, etc.].
Work Environment and Company Culture
As a remote team member, you will have the flexibility to work from home, with the ability to connect with our team and patients through our call center platform. Our company culture is built on a foundation of compassion, empathy, and respect, with a strong focus on delivering exceptional customer service. We value our team members and strive to create a positive and supportive work environment.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive Salary: $15.84-17.69 per hour, depending on experience and qualifications.
- Benefits: We offer a range of benefits, including [insert benefits, e.g., health insurance, paid time off, etc.].
- Perks: We offer a range of perks, including [insert perks, e.g., flexible work hours, professional development opportunities, etc.].
Conclusion
If you are a compassionate and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for our Patient Care Advocate - Specialty Pharmacy Technician role at Workwarp. As a remote team member, you will play a critical role in ensuring that our patients receive the highest level of care and support. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Don't hesitate to apply – we look forward to hearing from you!
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