Pharmacy Technical Support Call Center Representative - Remote Patient Assistance Programs
About Us
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Our teams help biopharma, medical device, and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients.
Job Summary
We are seeking a highly skilled and compassionate Pharmacy Technical Support Call Center Representative to join our team on a contract basis. As a remote patient assistance program representative, you will provide payment assistance solutions such as co-pay cards or vouchers to patients in need. This is a fantastic opportunity to grow your career in a dynamic and supportive environment.
Key Responsibilities
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provide first-level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Ability to work 40 hours per week (two shifts: 8:30 am EST – 5:30 pm EST or 11:00 am EST – 8:00 pm EST) under moderate supervision
Essential Qualifications
- Education: High School Diploma or equivalent required
- Experience: Pharmacy Technician experience required; 3+ years of call center experience preferred
- Certifications: HIPAA certified; bi-lingual (English/Spanish) is a plus
- Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment
Preferred Qualifications
- Experience in medical claim processing
- Familiarity with patient assistance programs
- Previous experience in the life sciences industry
What We Offer
- Competitive Compensation: $18.00 per hour
- Remote Work: Work from home opportunity
- Career Growth: Opportunity to be converted to an IQVIA full-time employee
- Diverse Culture: We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness
- Learning Benefits: Ongoing training and development opportunities
Work Environment and Culture
IQVIA is an Equal Opportunity Employer, and we are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. We believe in embracing our differences to create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.
Why Join Us?
By joining our team, you will have the opportunity to make a positive impact on patients' lives and contribute to the advancement of healthcare. We offer a dynamic and supportive work environment, ongoing training and development opportunities, and a competitive compensation package.
How to Apply
If you have the skills and passion we're looking for, please submit your application today. We look forward to hearing from you!
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