Experienced Pharmacy Technician Customer Success Specialist - Pharmacist Support and Credentialing

Join the Mission to Revolutionize Pharmacy and Enhance Health Equity

Scripted, a public benefit corporation, is at the forefront of transforming the pharmacy landscape by developing innovative tech-enabled software that empowers pharmacy teams to practice at the top of their licenses. This pioneering approach aims to promote health access and equity, and we invite passionate professionals to join our dynamic team as a Customer Success Specialist. If you have a background as a pharmacy technician or in pharmacy administration and a passion for improving healthcare access through innovation, we encourage you to apply for this exciting opportunity.

Position Overview

We are seeking an experienced and dynamic professional to fill the role of Customer Success Specialist, focusing on pharmacist support and credentialing. As a key member of our team, you will serve as the primary point of contact for pharmacists and pharmacy leaders, building strong relationships to ensure they fully utilize Scripted's platform. This role offers a unique chance to make a meaningful impact on healthcare access and equity while advancing your career in a rapidly growing company.

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with pharmacists and pharmacy leaders, ensuring they fully leverage Scripted's platform to optimize their practice.
• Communication and Troubleshooting: Regularly communicate with customers to understand their needs, troubleshoot issues, and provide tailored solutions that meet their unique challenges.
• Credentialing and Compliance: Manage and update CAQH profiles and credentialing applications to maintain compliance, ensuring our customers meet the necessary requirements.
• Medicaid Provider Enrollment: Research and stay informed on state-specific Medicaid provider enrollment policies, assisting customers in navigating these requirements and enhancing their success.
• Collaboration and Problem-Solving: Work closely with internal teams to resolve customer challenges, enhance customer success strategies, and drive continuous improvement.
• Training and Empowerment: Provide training and resources to empower customers to independently manage credentialing and administrative tasks, promoting self-sufficiency and success.

Requirements and Qualifications

Essential Qualifications:

• Pharmacy Experience: A minimum of 4 years of experience as a pharmacy technician or in pharmacy administration, providing a solid foundation in pharmacy operations and customer interaction.
• Communication Skills: Strong verbal and written communication skills, with the ability to clearly articulate solutions, provide excellent customer service, and build rapport with customers.
• Problem-Solving Abilities: Strong problem-solving skills and the ability to navigate and resolve complex challenges, ensuring customers achieve their goals.
• Organizational Skills: Detail-oriented with strong organizational skills, enabling you to manage multiple tasks, prioritize effectively, and maintain accuracy.

Preferred Qualifications:

• Medical Credentialing Experience: Previous experience with medical credentialing is highly desirable, as it will enable you to hit the ground running and provide exceptional support to our customers.
• Independent Work: Ability to work independently while effectively collaborating with team members, demonstrating self-motivation and a team-oriented mindset.

Culture and Values

At Scripted, we pride ourselves on a mission-driven environment that values open communication, collaboration, and diverse perspectives. Our company culture is built on a foundation of respect, empathy, and a commitment to making a positive impact. By joining our team, you will become part of a dynamic and supportive community that encourages growth, learning, and work-life balance.

Benefits and Compensation

We offer a competitive salary ranging from $43,680 to $56,000 annually, based on experience, as well as equity incentives that align your success with Scripted's growth. Our comprehensive benefits package includes:

• Monthly Stipend for Benefits: A monthly stipend to support your health and well-being.
• Paid Time Off: Paid time off for Federal holidays, plus additional vacation days to recharge and relax.
• Stock Options: Equity incentives that give you a stake in Scripted's success and growth.
• Remote Work Flexibility: Enjoy the flexibility to work remotely, allowing you to balance your work and personal life.

Career Growth and Learning Opportunities

At Scripted, we are committed to the growth and development of our team members. As a Customer Success Specialist, you will have access to ongoing training and resources to enhance your skills and knowledge. You will also have opportunities to take on new challenges, contribute to strategic initiatives, and advance your career within the company.

Why Join Us?

By joining Scripted, you will have the opportunity to:

• Make a Meaningful Impact: Play a critical role in enhancing health equity by supporting pharmacy services and promoting health access.
• Be Part of a Rapidly Growing Company: Join a dynamic team backed by top-tier investors and advisors, with a strong vision for the future.
• Enjoy Work-Life Balance: Benefit from remote work flexibility and time off policies that support your well-being.
• Grow and Develop: Access ongoing training, resources, and opportunities for career advancement.

How to Apply

If you are a motivated individual ready to contribute to a thriving team and make a meaningful impact on healthcare access and equity, we encourage you to apply now. Please submit your written expression of interest, cover letter, and resume to [email protected]. We look forward to reviewing your application and discussing this exciting opportunity further.