Pro Senior Platform Administrator - Senior Salesforce Administrator: Leading Salesforce Operations and Innovation at Home Depot Pro
Join the Home Depot Pro Team as a Pro Senior Platform Administrator - Senior Salesforce Administrator
Are you a seasoned Salesforce professional looking for a new challenge? Do you have a passion for leading teams and driving innovation? Look no further than the Home Depot Pro organization, where we're seeking a highly skilled Pro Senior Platform Administrator - Senior Salesforce Administrator to lead our Salesforce operations and help us deliver exceptional customer experiences.
About Home Depot Pro and Our Culture
At Home Depot Pro, we're dedicated to providing top-notch service and support to our professional customers. Our team is built on a foundation of trust, respect, and collaboration, and we're looking for talented individuals who share our values. As a Pro Senior Platform Administrator - Senior Salesforce Administrator, you'll be part of a dynamic team that's passionate about leveraging technology to drive business success.
Job Summary
The Pro Senior Platform Administrator - Senior Salesforce Administrator is a senior leadership role responsible for leading the management and maintenance of Salesforce within the Home Depot Pro organization. This role requires a highly skilled Salesforce professional with a proven track record of handling complex projects and configurations. As a Pro Senior Platform Administrator - Senior Salesforce Administrator, you'll collaborate closely with various stakeholders to ensure that Salesforce is configured, customized, and optimized to meet specific needs and objectives of the Pro business. You'll also mentor and support Pro Platform Administrators, lead implementation efforts, and maintain a holistic view of all business processes and users in the system.
Key Responsibilities
- Collaboration (20%): Collaborate with the business and cross-functional partners to identify and define business requirements and prioritize enhancements.
- Platform Management (60%): Customize Salesforce or Anaplan to align with Pro business processes and workflows. Evaluate new releases of Salesforce or Anaplan to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. Build and maintain advanced custom reports and dashboards or models to provide actionable insights into business data. Lead the administration and maintenance of Salesforce or Anaplan, including user management, security settings, and data integrity.
- Teach, Train, Develop (20%): Coordinate new and ongoing user training sessions. Develop training plans, materials, and documentation for users to help them effectively use Salesforce or Anaplan. Provide training and mentorship to Pro Platform Administrators.
Requirements and Qualifications
Essential Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- 3+ years of experience as a Salesforce Administrator with a proven track record of handling complex projects and configurations.
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Qualifications:
- 5+ years of experience as a Salesforce Administrator with a proven track record of handling complex projects and configurations.
- Working knowledge of Salesforce Sales Cloud and Service Cloud.
- Deep understanding of Salesforce configuration tools including (but not limited to): apps, custom fields, record types, dynamic layouts, flow, approval processes, custom settings, omni-channel, dashboards and reports.
- Understanding of when to use Salesforce configuration versus code-based solutions (triggers/Apex).
- Experience with programming languages such as SQL, JavaScript, HTML, Java and Apex.
- Certified Salesforce Administrator (or other relevant Salesforce certifications).
- DevOps and release management experience.
- Working knowledge of Microsoft Office Suite.
- Working knowledge of Tableau.
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
- Excellent verbal and written communication skills including technical documentation.
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:
- Action Oriented: You're proactive and results-driven, with a strong ability to prioritize tasks and manage multiple projects.
- Collaborates: You're a team player with excellent collaboration and communication skills, able to work effectively with cross-functional teams.
- Communicates Effectively: You're able to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
- Customer Focus: You're customer-centric, with a strong ability to understand and meet the needs of our professional customers.
- Drives Results: You're a results-driven professional with a strong ability to drive business outcomes and deliver exceptional results.
Career Growth Opportunities and Learning Benefits
At Home Depot Pro, we're committed to the growth and development of our team members. As a Pro Senior Platform Administrator - Senior Salesforce Administrator, you'll have access to:
- Comprehensive training and development programs.
- Mentorship and coaching from experienced professionals.
- Opportunities for career advancement and growth.
- A dynamic and supportive work environment.
Work Environment and Company Culture
Our work environment is collaborative, dynamic, and supportive. We offer:
- A remote work arrangement with flexible hours.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A culture of innovation and continuous improvement.
Compensation and Benefits
We offer a competitive salary range of $100,000 - $220,000, depending on experience. Our benefits package includes:
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Opportunities for bonuses and professional development.
Conclusion
If you're a seasoned Salesforce professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Pro Senior Platform Administrator - Senior Salesforce Administrator, you'll play a critical role in leading our Salesforce operations and driving business success. Don't miss out on this chance to join our dynamic team and take your career to the next level.
Apply for this job