Provider Relationship Account Manager - Community Engagement Louisiana Crisis Hub - Remote

Join the Elevance Health Team as a Provider Relationship Account Manager - Community Engagement Louisiana Crisis Hub

We are excited to announce an immediate hiring opportunity for a highly skilled and motivated Provider Relationship Account Manager to join our Community Engagement Louisiana Crisis Hub team at Elevance Health. As a key member of our team, you will play a vital role in developing and maintaining positive relationships with the community, communicating administrative and programmatic changes, and facilitating education and resolution of provider and stakeholder issues. If you have a passion for making a difference in people's lives and a strong background in customer service and healthcare, we encourage you to apply for this exciting opportunity.

About Elevance Health

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. Our mission is to improve the health and well-being of our members and the communities we serve, and we achieve this through our values of integrity, respect, and excellence.

Job Summary

The Provider Relationship Account Manager, Community Engagement Louisiana Crisis Hub is a field-based position that requires a strong and diverse skillset in relevant areas to drive success. As a representative of the Louisiana Crisis Hub, you will be responsible for developing and maintaining positive relationships with the community, communicating administrative and programmatic changes, and facilitating education and resolution of provider and stakeholder issues. This is a remote position that requires up to 90% travel within the assigned coverage area and occasionally to other locations within the state of Louisiana.

Key Responsibilities

• Develop and maintain positive and productive relationships with the provider community through regular on-site and/or virtual visits as indicated by marketing and outreach plan.
• Serve as a conduit for external communications, including updates on administrative and programmatic changes.
• Deliver provider education and resolution or escalation of provider concerns and issues.
• Attend in-person and virtual community events and meetings to strategically develop and nurture critical relationships.
• Promote the Louisiana Crisis Hub to both the general population and targeted providers and stakeholders.
• Establish organized and chartered Community Collaboratives, inclusive of identified key stakeholders, providers, and other members, whose focus will be on data-driven review of the Louisiana Crisis System and soliciting actionable feedback from participants to drive localized initiatives that improve community access to effective crisis services.
• Support the overall outreach activities of the team by occasionally supporting or participating in events or meetings in neighboring service areas.
• Serve as a knowledge and resource expert regarding provider issues impacting provider satisfaction and network retention; researches, analyzes, and coordinates prompt resolution to complex provider issues and appeals through direct contact with providers and internal matrixed partners.
• Primarily responsible for a portfolio of providers within a defined cohort.
• May assist with Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education, contract questions and non-routine claim issues.
• Research issues that may impact future provider contract negotiations or jeopardize network retention.

Requirements

Education and Experience

A bachelor's degree is required, and a minimum of 3 years of customer service experience, including 2 years of experience in a healthcare or provider environment, is preferred. Any combination of education and experience that would provide an equivalent background will be considered.

Skills and Competencies

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and analytical skills.
• Strong presentation and public speaking skills.
• Experience working remotely and bearing responsibility for a significant geographical area.
• Provider relations experience, particularly in healthcare.
• Experience promoting behavioral healthcare and/or crisis services.

What We Offer

Compensation and Benefits

We offer a competitive compensation package, including a salary, merit increases, paid holidays, Paid Time Off, and incentive bonus programs. Our benefits package includes medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.

Career Growth Opportunities

At Elevance Health, we are committed to the personal and professional growth of our associates. We offer a range of training and development programs to help you achieve your career goals. Our culture is designed to advance our strategy and lead to personal and professional growth for our associates.

Work Environment and Culture

We operate in a Hybrid Workforce Strategy, which allows for flexibility and work-life balance. Unless specified as primarily virtual, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

How to Apply

If you are a motivated and passionate individual who is committed to making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.

Accommodation

Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.