Experienced Full Stack Ramp Agent – Customer Service Professional – Detroit Metropolitan Wayne County Airport (DTW)

About Us

At workwarp, we're shaping the future of transportation and logistics with innovative solutions that connect people and goods around the world. Our team is dedicated to delivering exceptional service and ensuring the safe and timely transportation of cargo. As a Ramp Agent at our Detroit Metropolitan Wayne County Airport (DTW) location, you'll play a critical role in our mission to keep climbing and achieve excellence in every aspect of our operations.

Job Overview

We're seeking a highly motivated and detail-oriented Ramp Agent to join our team at DTW. As a Ramp Agent, you'll be responsible for ensuring the safe and efficient loading and unloading of baggage, mail, and cargo to and from aircraft. This is an entry-level position that offers opportunities for career growth and development, with mentorship from our experienced leaders to help you advance your career.

Key Responsibilities

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguard cargo, baggage, and mail from damage, loss, and weather conditions.
• Operate baggage scanners and computers to ensure accurate routing of baggage to the customer's destination.
• Drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Work collaboratively with other team members to ensure seamless operations and meet customer expectations.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced and dynamic environment with varying shifts, including early morning, evening, and overnight shifts. You'll be required to work between 20 and 40 hours per week, based on operational needs and your seniority. Our team is committed to providing a safe and healthy work environment, and we practice safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks

At workwarp, we're committed to sharing success with our employees and providing a comprehensive benefits package that supports their physical, emotional, and financial well-being. As a Ramp Agent, you'll enjoy:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and international space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

Qualifications and Requirements

To be successful as a Ramp Agent, you'll need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high-visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

How to Apply

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Click the link below to submit your application:

Join Our Team

At workwarp, we're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We're an equal opportunities employer and welcome applications from qualified candidates of all backgrounds. Join our team today and be part of a dynamic and innovative organization that's shaping the future of transportation and logistics.