Remote IT Support Specialist

Genashtim is seeking a Remote IT Support Specialist to provide first-level technical support to internal and external customers. The role involves diagnosing and resolving PC system incidents, coordinating issues, and ensuring adherence to Service Level Agreements. Strong problem-solving skills and customer focus are essential.

Requirements

• At least 2 years of experience of an IT support role in a remote environment
• Proficiency with cloud platforms (Google Workspace and Microsoft 365), latest Windows & Mac operating systems, and remote support tools.
• Familiar in using AI applications like ChatGPT, Gemini and others.
• Strong understanding of customer resolution management.
• Good and above average oral and written communications skills.
• Ability to work creatively and analytically in a problem-solving environment.
• PC requirements: Wired internet connection, Intel i5, 11th Gen or Ryzen 5 and higher (TPM compatible), 16 GB RAM, Windows 11 Pro (64-bit) or later, MacOS Sonoma or later, 1TB storage, Stable internet connection (minimum 20mbps download, 5mbps upload, ping <50ms)

Originally posted on Himalayas