Senior Technical Support Advisor

Microsoft is seeking a Senior Technical Support Advisor to build trust and confidence for customers through a seamless support experience. This role focuses on complex technical issues within the Customer Service & Support (CSS) team, leveraging AI and Microsoft’s products/services. The company prioritizes a growth mindset, collaboration, and inclusive culture. The position offers flexibility, working 100% remotely.

Requirements

• 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
• 3+ years of prior product, customer support and/or technical support experience
• Technical depth in the current technology and willingness to learn new skills
• Deep knowledge of cloud offerings like M365, Exchange Online, OWA, Outlook for MAC, Outlook for Windows and the New Outlook
• Understanding of Identity solutions like ADFS, DirSync/AADSync and Single Sign-On
• Understanding of different cloud models like IAAS, PAAS and SAAS
• Troubleshooting basic connectivity issues
• Familiarity with Active Directory, Security, OS Internals concepts
• Networking :Understanding of networking concepts including IP Addressing, Subnetting, Routing, NAT, DNS, DHCP, ARP, VPN technologies

Benefits

• Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Originally posted on Himalayas