Bilingual Customer Service Rep I - (2/20 start, nights)

Bilingual Customer Service Rep I - (2/20 start, nights) 429265BR Job Category - Primary Call Center Work Location Greenville Campus Building A - 200 Carolina Point Parkway, Remote Charlotte (NC), Remote Mount Laurel (NJ) Employment Type Regular City Charlotte, Greenville, Mount Laurel Time Type Part Time State New Jersey, North Carolina, South Carolina Hours Monday-Friday, 5:15pm-9:15pm Pay Range $20.75 - $29.00 hourly Hours/Availability Detail 20 hours per week Department Overview TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations. These roles are for bilingual agents (English & Spanish) • **Candidates must be fluent in both English and Spanish, this includes speaking, reading and writing in both English and Spanish.*** 5:15pm-9:15pm (Monday-Friday) (2 spots available) Job Details The Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I performs a variety of Customer service activities for TD credit Customers (Consumers, Corporate and Commercial), including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, statement requests, fraud and other issues. This job ensures that own work, as well as work of any Employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies. Job Requirements Must be eligible for employment under regulatory standards applicable to the position. Performs a variety of Customer services activities for CCUL credit customers Refers more complex questions to more experienced personnel Assists with research work as needed, particularly with information gathering Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed Refers Customer disputes to research area Processes Customer mail/E-mail, website, fax and other correspondence Maintains updated Customer account information Consults more experienced Customer service personnel with problems and questions Develops knowledge of credit customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines Qualifications High School Diploma or equivalent experience 1 Year of related experience Customer service skills, including ability to deal professionally with Customer issues, problems and questions Research skills, with ability to identify and evaluate relevant information Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly PC skills Must be available to work a variable schedule which may include nights and weekends Company Overview Our Values At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture. Making Your Well-being a Priority A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars ù physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. How We Work At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, theyÆll always have access to the TD community to experience our culture of care. Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youÆve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, weÆre here to support you towards your goals. As an organization, we keep growing û and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, weÆre committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. WeÆre dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Accommodation If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. ThatÆs why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. ItÆs our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. We look forward to hearing from you! Business Line TD Bank AMCB Job Category(s) Call Center Country United States State (Primary) South Carolina City (Primary) Greenville State #2 North Carolina City #2 Charlotte State #3 New Jersey City #3 Mount Laurel Job Expires 11-Jan-2024 Apply tot his job Apply To this Job