Senior Manager, Customer Service

At Torrid, we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. The Senior Manager of Customer Service will lead the strategic direction, performance, and daily operations of the Customer Service department, overseeing both internal teams and external partners. Requirements • 10+ years of progressive customer service leadership, including 5+ years in senior or multi-unit roles • Proven ability to drive strategic transformation, influence executive stakeholders, and lead cross-functional initiatives • Strong background in omnichannel service delivery, performance optimization, workforce management, and analytics Benefits • Competitive compensation • 401k with company matching contribution • Potential to earn company performance-based bonuses • Comprehensive wellness package • Generous 50% employee discount • Access to employee-only sales • Tuition reimbursement program • Employee Assistance Program • Discounts on cell phones, and computer purchases, entertainment tickets and more • Pet insurance Apply tot his job Apply To this Job