Senior E-Commerce Analytics Professional - Data-Driven Insights for Frontier Airlines' Digital Transformation

Unlock a Rewarding Career with Frontier Airlines: Empowering Low Fares Done Right

At Frontier Airlines, we're driven by a mission to make air travel accessible to everyone. Our commitment to 'Low Fares Done Right' is more than just a tagline - it's our guiding philosophy that shapes every aspect of our business. As a key player in our E-Commerce Analytics team, you'll be instrumental in shaping the future of our digital presence and driving business growth through data-driven insights.

About Frontier Airlines: A Leader in Innovation and Customer Experience

Frontier Airlines is a rapidly expanding airline with a strong presence in over 100 destinations across the United States, Canada, Dominican Republic, and Mexico. We're proud of our achievements, including being recognized as the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) and receiving the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence. Our dedication to innovation, customer satisfaction, and operational efficiency sets us apart in the aviation industry.

Job Overview: Senior Analyst, E-Commerce Analytics

As a Senior Analyst in E-Commerce Analytics, you'll play a pivotal role in guiding our website and mobile applications' strategic initiatives through comprehensive reporting and analysis. Your expertise will help optimize our digital systems, drive business decisions, and foster growth across eCommerce, Acquisition, and Retention. You'll work closely with key stakeholders across departments, including Product, Revenue Analytics, Marketing, Ancillaries, and IT, to deliver timely, accurate insights and ensure that our tools, processes, and reporting are optimized.

Key Responsibilities:

• Translate complex data into actionable insights that drive business decisions and prioritize initiatives within the Product Organization.
• Develop and maintain comprehensive dashboards and management reports that provide transparency into our digital performance.
• Leverage various reporting tools and syndicated intelligence to identify trends, competitive happenings, and areas for improvement.
• Conduct error analysis of digital products and propose corrective actions.
• Perform ad-hoc projects, reviews, and analyses as required by senior management.
• Present findings and insights to leadership through executive summaries and presentations.
• Ensure data accuracy and integrity through regular data acquisition, processing, cleaning, and auditing.
• Collaborate with the Product team and IT to ensure business needs are met through well-maintained data architecture and smooth data flows.
• Build and maintain strong relationships with stakeholders across the organization.

Essential Qualifications:

• Bachelor's degree in Computer Science, Marketing, Business, or a related field, or equivalent work experience.
• 3-5 years of experience in e-commerce and Digital Analytics, with a proven track record of delivering value through data-driven decisions.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data sets.
• Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proactive problem-solving and leadership skills, with a willingness to take initiative and champion cross-functional opportunities.

Preferred Qualifications:

• Google Analytics Certification.
• Previous experience in the travel industry.
• Knowledge of coding and design best practices.
• Experience with Azure Dev Ops.

Skills and Competencies:

• In-depth knowledge of Google Analytics, GA4 preferred.
• Experience with Google Tag Manager.
• Familiarity with other reporting and error analysis tools such as Content Square, Dynatrace, and Noibu.
• Excellent time management and organizational skills, with experience developing guidelines in these areas for others.
• Strong personal responsibility and stakeholder management skills.
• Ability to work collaboratively in a high-level environment and promote a teamwork mentality.
• Analytical thinking and problem-solving skills, with the ability to anticipate challenges and proactively avoid obstacles.

Career Growth and Learning Opportunities

At Frontier Airlines, we're committed to the growth and development of our team members. As a Senior Analyst in E-Commerce Analytics, you'll have opportunities to:

• Develop your skills in data analysis, interpretation, and presentation.
• Collaborate with cross-functional teams to drive business decisions and initiatives.
• Take on leadership roles and champion projects that drive innovation and improvement.
• Grow within the organization through our Total Rewards program, which includes opportunities for professional development and career advancement.

Work Environment and Culture

Frontier Airlines is committed to creating a work environment that is inclusive, supportive, and empowering. Our culture is built on the principles of 'Low Fares Done Right,' which means we're dedicated to delivering exceptional customer experiences while being mindful of our resources and the environment. We offer:

• A 'Dress for Your Day' business casual environment that promotes comfort and flexibility.
• Flexible work schedules that support work-life balance.
• A Total Rewards program that includes competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision coverage.
• Flight benefits for you and your family to fly on Frontier Airlines.
• Discounts across the travel industry on hotels, car rentals, cruises, and vacation packages.
• Opportunities to make a difference through our non-profit organization, The HOPE League, which provides financial assistance to employees facing catastrophic hardship.

Compensation and Benefits

We're offering a competitive hourly rate of $30-40 per hour for this role, depending on experience. Our Total Rewards program is designed to support your overall well-being and financial security, with a range of benefits that include:

• Competitive base salary.
• Short-term and long-term incentives.
• Paid holidays and vacation/sick time.
• 401(k) plan.
• Medical, dental, and vision coverage.

Join Our Team: Take the First Step Towards a Rewarding Career

If you're a motivated and analytical professional looking to drive business growth through data-driven insights, we want to hear from you. As a Senior Analyst in E-Commerce Analytics at Frontier Airlines, you'll be part of a dynamic team that's shaping the future of air travel. Apply now to take the first step towards a rewarding career with a company that's committed to 'Low Fares Done Right.'