Experienced Customer Support Representative for Intuit TurboTax - Flexible Remote Opportunity

Join the Working Solutions Team as a Seasonal Customer Support Representative for Intuit TurboTax

Are you looking for a flexible and rewarding remote opportunity? Do you have a passion for delivering exceptional customer service and a knack for technology? Working Solutions is seeking experienced and tech-savvy independent contractors to join our team as Customer Support Representatives for Intuit TurboTax. As a key member of our team, you will provide top-notch support to customers via phone, chat, and video chat, helping them navigate tax software and resolve issues related to previous tax returns and amendments.

About Working Solutions and the Intuit TurboTax Program

Working Solutions is a leading customer experience business process outsourcing company that has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. Our Intuit TurboTax program is a unique opportunity to work with a well-known and respected brand in the tax software industry. As a Customer Support Representative, you will be the face of Intuit TurboTax, providing empathetic and effective support to customers during the tax season.

Key Responsibilities

• Provide customer support via phone, chat, and video chat to Intuit TurboTax customers, focusing on software navigation and locating previous tax returns and amendments.
• Utilize critical thinking and multi-tasking capabilities to resolve customer issues efficiently and effectively.
• Escalate complex issues to senior support representatives or other relevant teams as necessary.
• Maintain a professional and friendly tone in all customer interactions, ensuring a positive customer experience.
• Navigate multiple systems and software applications to resolve customer issues.

Essential and Preferred Qualifications

To succeed in this role, you will need:

• A sincere desire to assist customers and provide excellent customer service.
• Tech savviness and comfort with navigating multiple software applications.
• Ability to multi-task and work in a fast-paced environment.
• Excellent communication skills, with a friendly tone and professional demeanor.
• Previous customer support experience is preferred, but not required.

Skills and Competencies Required for Success

In addition to the essential qualifications, the following skills and competencies are required for success in this role:

• Critical thinking and problem-solving: Ability to analyze customer issues and provide effective solutions.
• Multi-tasking and adaptability: Ability to navigate multiple systems and software applications while providing customer support.
• Excellent communication skills: Ability to communicate clearly and effectively with customers via phone, chat, and video chat.
• Technical skills: Comfort with technology and ability to navigate multiple software applications.

Career Growth Opportunities and Learning Benefits

As a Customer Support Representative for Intuit TurboTax, you will have the opportunity to develop your skills and experience in customer support, technical troubleshooting, and problem-solving. You will also have access to training and resources to help you succeed in your role. Additionally, Working Solutions offers opportunities for career growth and advancement within the company, so you can continue to develop your skills and take on new challenges.

Work Environment and Company Culture Highlights

As a remote independent contractor with Working Solutions, you will enjoy a flexible and autonomous work environment that allows you to work from the comfort of your own home. Our company culture is centered around providing exceptional customer service and supporting our contractors in their roles. We offer a supportive and inclusive environment that values diversity and promotes a positive and productive work culture.

Compensation, Perks, and Benefits

As a Customer Support Representative for Intuit TurboTax, you will have the opportunity to earn up to $19 per hour, with peak rates applying from January to April. You will also enjoy the following perks and benefits:

• Flexible scheduling: Create your own schedule and work at times that are convenient for you.
• Remote work: Work from the comfort of your own home and avoid commuting hassles.
• Opportunities for career growth: Develop your skills and experience in customer support and technical troubleshooting.
• Supportive environment: Access to training and resources to help you succeed in your role.

Technology and Equipment Requirements

To participate in this program, you will need to meet the following technology and equipment requirements:

• Personal computer (no tablet) with Windows 10 or Windows 11 operating system.
• Broadband internet connection, recommended at least 10 MBPS.
• Wired internet connection (no wi-fi or mobile internet).
• Valid antivirus software installed, running, and up to date.
• USB headset with microphone.
• A webcam will be loaned to each contractor to be used for the duration of the contract.

Important Details About the Program

The Intuit TurboTax program is a seasonal contract that runs through April 15th, 2024. You will need to be available to work flexible hours between 7 am and 11 pm CST, Monday - Sunday, including weekdays and weekends. You must reside in and work from the United States (except CA, NY, PA, WA) to participate in this program.

How to Apply

If you are a motivated and tech-savvy individual with excellent customer service skills, we encourage you to apply for this exciting opportunity. To apply, please click "Apply Now" and complete your profile. You will then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity.

Don't miss this opportunity to join the Working Solutions team and provide exceptional customer support to Intuit TurboTax customers. Apply now and take the first step towards a rewarding and flexible remote career!