Customer Engagement Specialist - Remote Opportunity to Drive Healthcare Technology Adoption and Referral Source Relationships

Join DaVita's Innovative Team: Revolutionizing Healthcare through Technology and Engagement

At DaVita, a leading healthcare organization, we're on a mission to create a community that prioritizes belonging, diversity, and inclusivity. As a Customer Engagement Specialist, you'll play a vital role in fostering strong relationships with referral sources, driving the adoption of our cutting-edge technology offerings, and ensuring seamless user experiences. If you're passionate about delivering exceptional customer engagement and have a knack for building lasting connections, we invite you to explore this exciting remote opportunity.

About the Role: Shaping the Future of Healthcare through Technology and Engagement

As a Customer Engagement Specialist at DaVita, you'll be at the forefront of our efforts to enhance referral source engagement through personalized outreach, education, and technology support. Your primary focus will be on welcoming new referral sources, increasing awareness of our technology offerings, and ensuring optimal utilization and satisfaction. You'll achieve this through virtual in-service demonstrations, investigating outcomes, and creating transparency around your findings.

Key Responsibilities: Driving Referral Source Engagement and Technology Adoption

• Conduct Daily Outreach: Build and maintain strong relationships with referral sources through targeted outreach efforts, tailoring communications and educational materials to their specific needs.
• Virtual In-Service Demonstrations: Showcase our technology offerings, highlighting key features and benefits, to educate referral sources and drive adoption.
• Investigate and Report Outcomes: Analyze the results of outreach efforts, creating transparency and informing future strategies to optimize engagement and technology utilization.
• User Support: Serve as a point of contact for user support inquiries related to our technology, ensuring timely and effective resolutions.
• Project Management: Manage multiple projects and priorities, leveraging your organizational skills to meet deadlines and achieve goals.
• Other Duties as Assigned: Be flexible and adapt to changing priorities, taking on additional responsibilities as needed.

Essential Qualifications: The Skills and Experience We're Looking For

• Strong Communication and Interpersonal Skills: Engage effectively with a wide range of stakeholders, building strong relationships and driving engagement.
• Proficiency in CRM Software and Digital Communication Tools: Leverage technology to streamline outreach efforts, manage relationships, and analyze outcomes.
• Highly Organized: Manage multiple projects and priorities, meeting deadlines and achieving goals in a fast-paced environment.

Preferred Qualifications: The Experience and Education That Will Set You Apart

• 2+ Years Experience in Customer Outreach or Relationship Management: Bring experience in a similar role, preferably in the healthcare industry, to inform your approach to referral source engagement.
• Bachelor's Degree in Business, Communications, Healthcare Management, or a Related Field: Leverage your educational background to understand the complexities of the healthcare ecosystem and drive effective engagement strategies.
• Strong Understanding of the Healthcare Ecosystem: Familiarity with hospitals, physician practices, rehabilitation centers, and skilled nursing facilities will help you navigate the nuances of referral source engagement.
• Data Analysis and Strategic Decision-Making: Analyze data and outcomes to inform strategic decisions, driving continuous improvement in referral source engagement and technology adoption.

What We Offer: A Comprehensive Benefits Package and Opportunities for Growth

At DaVita, we offer a competitive total rewards package that goes beyond just pay. Our benefits include:

• Comprehensive Benefits: Medical, dental, vision, 401(k) match, paid time off, and PTO cash out.
• Support for You and Your Family: Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave, and more.
• Professional Development Programs: DaVita offers a variety of programs to help strong performers grow within their career, including on-demand virtual leadership and development courses through DaVita's online training platform, StarLearning.

Our Culture: A Community First, Company Second Approach

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do, so that it becomes part of who we are. We're proud to be an equal opportunity workplace and an affirmative action employer, recruiting, hiring, assigning, and promoting individuals without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Compensation and Work Environment

This is a remote role, with the flexibility to work from anywhere in the U.S. However, on-site presence is required once per month at our office in Malvern, PA, or Englewood, CO, if you reside in those cities or the surrounding area. The salary range for this role is $22.00 - $33.00 per hour, depending on your qualifications, skills, competencies, and experience.

Join Our Team: Take the First Step towards a Rewarding Career

If you're passionate about delivering exceptional customer engagement, driving technology adoption, and building lasting relationships with referral sources, we invite you to apply for this exciting opportunity. At DaVita, we're committed to creating a community that prioritizes belonging, diversity, and inclusivity. Take the first step towards a rewarding career with a leading healthcare organization - apply today!