Experienced Google Customer Success Specialist - Technical Support & Customer Service Excellence

Unlock Your Potential as a Google Customer Success Specialist at CDW

CDW is a leading provider of technology solutions, and we're seeking an exceptional Google Customer Success Specialist to join our dynamic team. As a Customer Success Specialist, you will be the face of CDW, delivering top-notch technical support and customer service to our clients using Google products. If you're passionate about helping customers achieve success with Google technology and have a knack for providing exceptional technical service, we want to hear from you!

About CDW and the Role

At CDW, we're committed to helping our customers navigate the ever-evolving technology landscape. As a Google Customer Success Specialist, you'll play a critical role in ensuring our clients get the most out of their Google investments. You'll be responsible for providing technical support, training, and guidance to customers, helping them to overcome technical challenges and achieve their goals. With a strong understanding of Google products and technologies, you'll be the go-to expert for our customers, providing personalized support and solutions to meet their unique needs.

Key Responsibilities

• Technical Support & Customer Service: Respond to customer inquiries and requests with prompt, accurate, and helpful technical support and customer service using Google products.
• Troubleshooting & Training: Troubleshoot technical issues with Google products and provide training to customers on the effective use of these products.
• Customer Needs Analysis: Identify customer needs and recommend solutions to help them achieve their goals with Google technology.
• Strategy Development: Develop and implement strategies to improve customer satisfaction, ensuring that our customers receive the best possible experience.
• Collaboration & Feedback: Collaborate with team members to ensure customer success and provide feedback and recommendations to management on customer service practices and processes.
• Staying Up-to-Date: Stay current with Google product updates and changes, ensuring that you're always equipped to provide the latest and greatest support to our customers.
• Customer Record Management: Maintain accurate customer records and document customer interactions to ensure a seamless customer experience.

Essential Qualifications

• Bachelor's Degree: A Bachelor's degree in Computer Science or a related field is required for this role.
• Experience: A minimum of two years' experience in a customer service, technical support, or similar role is necessary, with a proven track record of delivering exceptional customer service.
• Communication Skills: Excellent written and verbal communication skills are essential, with the ability to communicate complex technical information in a clear and concise manner.
• Problem-Solving Skills: Exceptional problem-solving skills are required, with the ability to analyze complex technical issues and develop effective solutions.
• Google Product Knowledge: A strong understanding of Google products and technologies is necessary, with the ability to stay up-to-date with the latest developments and updates.
• Team Collaboration: The ability to work collaboratively in a team environment is critical, with a proven track record of building strong relationships with colleagues and customers.
• Organizational Skills: Proven organizational and time-management skills are required, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.

Preferred Qualifications

• Advanced Technical Skills: Advanced technical skills in Google products, such as Google Workspace (formerly G Suite), Google Cloud, or Google Chrome Enterprise, are highly desirable.
• Industry Experience: Experience working in a similar industry or with similar customers is a plus, with a deep understanding of their needs and challenges.
• Certifications: Relevant certifications, such as Google Cloud certifications or ITIL Foundation certification, are highly valued.

Skills & Competencies

To succeed in this role, you'll need to possess a unique blend of technical, business, and interpersonal skills. Some of the key skills and competencies required include:

• Technical Expertise: A strong understanding of Google products and technologies, with the ability to troubleshoot complex technical issues.
• Customer-Centric Mindset: A customer-centric mindset, with a passion for delivering exceptional customer service and support.
• Communication & Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Problem-Solving & Analytical Skills: Exceptional problem-solving and analytical skills, with the ability to analyze complex technical issues and develop effective solutions.
• Collaboration & Teamwork: The ability to work collaboratively in a team environment, with a proven track record of building strong relationships with colleagues and customers.

Career Growth Opportunities & Learning Benefits

At CDW, we're committed to helping our employees grow and develop their skills. As a Google Customer Success Specialist, you'll have access to a range of training and development opportunities, including:

• Google Product Training: Comprehensive training on Google products and technologies, ensuring that you're always up-to-date with the latest developments.
• Professional Development: Opportunities for professional development, including certification programs, workshops, and conferences.
• Career Advancement: Opportunities for career advancement, with a clear path for progression within the company.

Work Environment & Company Culture

At CDW, we're proud of our inclusive and diverse culture. We celebrate our differences and are committed to creating an environment where everyone feels valued and respected. As a Google Customer Success Specialist, you'll be part of a dynamic team that is passionate about delivering exceptional customer service and support. Our work environment is collaborative, fast-paced, and rewarding, with a range of benefits and perks, including:

• Competitive Compensation: A competitive salary and benefits package, reflecting your skills and experience.
• Comprehensive Benefits: Comprehensive benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
• Recognition & Rewards: Recognition and rewards for outstanding performance, including bonuses and other incentives.
• Work-Life Balance: A healthy work-life balance, with flexible working arrangements and a range of employee wellness programs.

Join Our Team!

If you're passionate about delivering exceptional customer service and support, and have a strong understanding of Google products and technologies, we want to hear from you! As a Google Customer Success Specialist at CDW, you'll be part of a dynamic team that is shaping the future of technology. Apply now to join our team and start your journey to success!

CDW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.