Experienced Data Entry Clerk for Energy Services Programs - Remote Work Opportunity with a Purpose-Driven Non-Profit

Join Making Opportunity Count, a Non-Profit Dedicated to Fostering Community Growth and Holistic Well-being

At Making Opportunity Count (MOC), we're on a mission to make a lasting impact in the lives of individuals and families in Fitchburg, MA. As a valued member of our dynamic team, you'll be part of an organization that's committed to providing essential services, promoting community development, and enhancing the well-being of those we serve. We're now seeking an experienced Data Entry Clerk to support our Energy Services Programs and contribute to our goal of creating a more equitable and thriving community.

About the Role: Data Entry Clerk for Energy Services Programs

As a Data Entry Clerk, you'll play a vital role in maintaining organized and up-to-date digital files, ensuring the smooth operation of our Energy Services Programs. Your attention to detail, organizational skills, and ability to work independently will be essential in supporting our team and driving our mission forward.

Key Responsibilities:

• Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
• Monitor emails, log documents, and communications in the Monday.com platform upon receipt, ensuring seamless communication and data tracking.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc., to ensure data accuracy and compliance.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services, fostering a culture of teamwork and excellence.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc., to ensure the smooth operation of our programs.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed, demonstrating flexibility and adaptability.
• Attend all required staff meetings, supervision, training, and contractual meetings, staying engaged and informed about program developments.
• Participate in mandatory agency training and other relevant professional development activities, enhancing your skills and knowledge.
• Ensure strict confidentiality is maintained in all aspects of the role, upholding the trust and integrity of our organization.
• Perform related work as required, demonstrating a willingness to take on new challenges and support the team.

Essential Qualifications and Skills:

To succeed in this role, you'll need:

• An Associate degree or equivalent professional experience, providing a solid foundation for administrative and data entry work.
• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes, demonstrating an understanding of the complexities of our client base.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education, allowing for flexibility and consideration of diverse backgrounds.
• Bilingual in Spanish preferred, as it will enable you to effectively communicate with a broader range of clients and stakeholders.

Skills and Competencies:

• Proficiency in data entry software and database systems, including Monday.com and other program-specific platforms.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate with program staff and maintain effective relationships.
• Attention to detail and accuracy in data entry and record-keeping, ensuring high-quality work and compliance with program guidelines.
• Ability to work independently in a remote setting, with minimal supervision, demonstrating self-motivation and discipline.
• Commitment to maintaining confidentiality and upholding the integrity of our organization.

Career Growth Opportunities and Learning Benefits:

At MOC, we're committed to supporting your professional growth and development. As a Data Entry Clerk, you'll have opportunities to:

• Develop your skills in data entry, record-keeping, and database management, enhancing your technical expertise.
• Gain experience working with diverse client populations and understanding the complexities of human services, broadening your knowledge and empathy.
• Collaborate with program staff and contribute to the delivery of essential services, making a meaningful impact in the community.
• Participate in training and professional development activities, staying up-to-date with industry trends and best practices.

Work Environment and Company Culture:

At MOC, we pride ourselves on a culture that values:

• Teamwork and collaboration, fostering a supportive and inclusive work environment.
• Professional development and growth, providing opportunities for training and advancement.
• Diversity, equity, and inclusion, promoting a culture of respect and empathy.
• Flexibility and work-life balance, offering hybrid work opportunities and generous paid time off.

Compensation, Perks, and Benefits:

We offer a comprehensive benefits package, including:

• Health, Dental, FSA, and Vision Insurance, providing comprehensive coverage for your well-being.
• Paid Time Off (PTO), allowing you to relax and recharge.
• Hybrid Work Opportunities, offering flexibility and work-life balance.
• Student Loan Forgiveness, helping to ease your student loan burden.
• Tuition Remission, investing in your education and professional growth.
• Employer-Sponsored Retirement, securing your future with our retirement plan contributions.
• Pet Insurance, ensuring your furry friends receive the best care.
• Employee Discounts, providing access to exclusive discounts and perks.

Join Our Team and Make a Meaningful Difference:

If you're a motivated and detail-oriented individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. As a Data Entry Clerk at MOC, you'll be part of a dynamic team that's dedicated to creating positive change in the lives of individuals and families in Fitchburg, MA. Apply now to join our team and experience a workplace that values your well-being and personal growth!