Experienced Customer Service and Support Representative - Onsite - Join Our Dynamic Team in San Antonio, Texas

Join GlowTouch, a Leader in Personalized Contact Centers and Technology Outsourcing Solutions

At GlowTouch, we're passionate about delivering exceptional customer experiences and revolutionizing the way businesses interact with their clients. As a global company with a rich history of growth and innovation, we're now seeking extraordinary Customer Service and Support Representatives to join our motivated and ambitious team in San Antonio, Texas. If you're a customer-centric professional with a passion for delivering top-notch support and a knack for thriving in fast-paced environments, we want to hear from you!

About the Role

As a Customer Service and Support Representative, you will be the first point of contact for our customers, providing timely and effective support via phone, chat, email, and ticketing portal. Your primary goal will be to resolve customer inquiries efficiently while delivering an exceptional customer experience during every interaction. You will be responsible for troubleshooting, creating support tickets, and providing customized solutions to incoming inquiries, all while maintaining a positive and collaborative attitude.

Key Responsibilities

• Handle a high volume of customer contacts in a professional and courteous manner, ensuring timely resolution to customer inquiries.
• Create work order tickets while responding to client requests via phone, chat, emails, and ticketing portal, ensuring seamless issue resolution.
• Provide exceptional customer service in every interaction, exceeding customer expectations and building trust in our brand.
• Demonstrate expertise in multi-tasking while effectively navigating across multiple technology platforms and systems, ensuring efficient issue resolution.
• Maintain accurate customer records by updating account information, ensuring data integrity and compliance.
• Work with a sense of urgency, prioritizing tasks and managing multiple customer interactions simultaneously.
• Display a willingness to help and solve issues, taking ownership of customer concerns and resolving them promptly.

Essential Qualifications

To be considered for this role, you must have:

• A minimum of 1 year of customer support experience in a high-volume support environment, with a proven track record of delivering exceptional customer service.
• Strong computer knowledge, with familiarity with Microsoft Office, Google applications, or comparable technology.
• Understanding of ticketing systems and experience working with CRM software.
• Exceptional communication skills, both written and verbal, with the ability to articulate complex technical information in a clear and concise manner.
• Critical thinking and logical prioritization skills, with the ability to analyze customer issues and develop effective solutions.
• Ability to thrive and remain positive in a constantly changing environment, with a flexible and adaptable attitude.

While prior customer service experience is preferred, we also consider candidates with relevant training, military experience, or education. If you have a strong foundation in customer support and a passion for delivering exceptional service, we encourage you to apply!

About GlowTouch

GlowTouch is a Louisville-based company that has grown from a few employees in a single location to a global company with thousands of staff members supporting an international clientele. We're proud to be a certified woman-owned business and an EOE employer that welcomes diversity. Our culture is built on a foundation of collaboration, innovation, and customer-centricity, and we're committed to providing a work environment that is inclusive, supportive, and empowering.

Career Growth Opportunities and Learning Benefits

At GlowTouch, we're committed to helping our employees grow and develop their skills. As a Customer Service and Support Representative, you'll have access to ongoing training and development opportunities, including:

• Comprehensive onboarding program to ensure you're equipped to succeed in your role.
• Ongoing training and coaching to help you develop your skills and stay up-to-date with industry trends.
• Opportunities for career advancement and professional growth within the company.

Work Environment and Company Culture

Our call center is located in the Project CoWork Building, 11103 West Ave, San Antonio 78213. We offer a dynamic and collaborative work environment that is fast-paced and constantly evolving. We're proud of our culture, which is built on a foundation of:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer-centricity and a passion for delivering exceptional service.
• Diversity and inclusion.

We're committed to providing a work environment that is supportive, inclusive, and empowering. As a full-time employee, you'll be expected to work 8-hour schedules, with potential weekend shifts. We offer a comprehensive benefits package, including health, life, vision, and dental insurance, as well as a 4% max matching 401K and other financial opportunity options.

Compensation and Benefits

At GlowTouch, we offer a competitive compensation package that includes:

• A comprehensive benefits package, including health, life, vision, and dental insurance.
• A 4% max matching 401K and other financial opportunity options.
• Ongoing training and development opportunities to help you grow and develop your skills.
• A dynamic and collaborative work environment that is fast-paced and constantly evolving.
• Opportunities for career advancement and professional growth within the company.

Why Join GlowTouch?

If you're a motivated and customer-centric professional looking for a challenging and rewarding role, we want to hear from you! At GlowTouch, we're passionate about delivering exceptional customer experiences and revolutionizing the way businesses interact with their clients. As a Customer Service and Support Representative, you'll be at the forefront of our customer support efforts, working with a talented team of professionals who are dedicated to delivering top-notch service.

With a path to work from home after 90 days of employment and with appropriate criteria met, we offer a flexible and adaptable work environment that supports your work-life balance. If you're ready to take your career to the next level and join a dynamic and growing company, apply now to become a part of our team!

Don't miss this opportunity to join our team and be a part of a company that is shaping the future of customer service and support. Apply today!