Experienced Customer Service Representative for Top Client - Remote Opportunity with Competitive Pay and Benefits

Join Our Team as a Customer Service Representative and Deliver Exceptional Service to Our Clients

We're Adecco, a leading global HR solutions company, and we're currently hiring for a Customer Service Representative role for one of our top clients. As a Customer Service Representative, you will be the primary point of contact for our clients' customers, providing timely and effective solutions to their inquiries and concerns. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting remote opportunity.

About Our Company and Industry

Adecco is a global leader in HR solutions, providing a range of services including temporary staffing, permanent placement, career transition, and talent development. Our client base spans various industries, including healthcare, technology, finance, and more. As a Customer Service Representative, you'll be working with a top client in a dynamic and fast-paced environment, providing critical support to their customers.

Key Responsibilities

• Receive and respond to service calls from customers, identifying their location and gathering relevant information related to their inquiry or concern.
• Determine the priority of the service request and set customer expectations accordingly.
• Enter relevant information into our system and dispatch calls to the appropriate technician or dispatch center.
• Handle weekend and non-business hour dispatches, ensuring timely resolution of customer issues.
• Verify warranty status for equipment and communicate with customers regarding their options.
• Monitor the status of Priority 1 work orders to ensure timely handling and resolution.

Essential Qualifications

• High School Diploma or equivalent required.
• 1+ year of customer service experience, preferably in a fast-paced environment.
• Excellent telephone and communication skills, with the ability to effectively interact with customers and internal stakeholders.
• Basic PC skills, including experience with Microsoft Word and Excel.
• Ability to work in a team environment and adapt to changing priorities.
• Typing speed of at least 40 words per minute.

Preferred Qualifications

• Previous experience in a call center or customer service environment.
• Familiarity with customer service software and technology.
• Strong problem-solving and analytical skills.

Skills and Competencies Required for Success

To excel in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders. You'll also need to be able to work in a fast-paced environment, handling multiple calls and priorities simultaneously. Strong problem-solving and analytical skills are essential, as is the ability to adapt to changing situations and priorities.

Career Growth Opportunities and Learning Benefits

At Adecco, we're committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you'll have the chance to develop your skills and expertise, with ongoing training and support. Our comprehensive training program will equip you with the knowledge and skills needed to excel in this role, and our cross-training opportunities will help you expand your skillset and advance your career.

Work Environment and Company Culture

As a remote Customer Service Representative, you'll be working from the comfort of your own home, with the flexibility to manage your work schedule. We're a dynamic and supportive team, committed to delivering exceptional service to our clients and their customers. Our company culture is built on a foundation of teamwork, integrity, and respect, and we're committed to providing a positive and inclusive work environment.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $18.00 per hour, as well as a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• Life insurance and short-term disability.
• Additional voluntary benefits, including commuter benefits and a 401K plan.
• EAP program and paid leave, including Paid Sick Leave and Holiday pay where applicable.

Our benefits package is designed to provide our employees with flexibility and choice, so they can select the coverage that meets their individual needs.

Why Join Our Team?

At Adecco, we're passionate about delivering exceptional service to our clients and their customers. As a Customer Service Representative, you'll be an integral part of our team, playing a critical role in ensuring our clients' customers receive the support they need. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting remote opportunity.

Equal Opportunity Employer/Veterans/Disabled

We're committed to diversity and inclusion, and welcome applications from qualified candidates with arrest and conviction records, subject to federal contractor requirements and/or security clearance requirements.

To learn more about our Candidate Privacy Information Statement, please visit https://www.adeccousa.com/candidate-privacy.

If you're ready to join our team and deliver exceptional service to our clients, apply now!