Experienced Claims Customer Care Specialist - Protecting Lives with Compassionate Service

Join Allstate, a Fortune 100 Company, and Be Part of a Dynamic Team Making a Difference

At Allstate, we're not just standing still; we're moving forward with bold steps to better serve our customers' evolving needs. As a leading insurance company with a rich history spanning over 89 years, we're committed to protecting people from life's uncertainties so they can realize their hopes and dreams. Our shared purpose drives everything we do, and we're looking for talented individuals like you to join our team.

About the Role: Claims Customer Care Specialist

This is an exciting opportunity to start your claims professional career as a Claims Customer Care Specialist and be part of our dynamic team. You'll leverage innovative tools and technology in a collaborative environment to service our customers with empathy and compassion. As a Claims Customer Care Specialist, you'll play a vital role in making a positive impact on people's lives during challenging times.

Key Responsibilities

• Explain the claim process to customers and provide information on claim status
• Make and maintain a connection with customers by understanding their needs and meeting their expectations
• Serve customers with empathy and compassion, addressing their concerns and resolving issues
• Process claims payments, schedule auto and/or property inspections, and assist with rental car arrangements as needed
• Receive, screen, and route incoming telephone calls and electronic correspondence
• Clearly and accurately document all actions taken into the claim at every touchpoint
• Utilize online resources and claims knowledge to assist customers with claims-related concerns of varying complexity

What to Expect

To deliver on our "Good Hands Promise," we're available to our customers 24 hours a day, 7 days a week. As a Claims Customer Care Specialist, you'll be required to work within the hours of operation, including weekends and holidays. Your workday could start as early as 6:00 am CST or as late as 3:30 pm CST, with just one weekend day commitment. Following your 9-week training, a permanent shift will be allocated to you, ensuring a seamless transition into your role.

Essential and Preferred Qualifications

To be successful in this role, you'll need:

• A high school diploma or General Education Diploma (GED)
• 1 year of customer service experience (preferred)
• A strong desire to make a difference through compassionate customer service
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and a willingness to learn new technology
• Organizational skills and the ability to multi-task in a fast-paced call center environment

Being bilingual and/or having prior military experience is a plus.

What We Offer

At Allstate, we offer a comprehensive Total Rewards package that includes:

• A competitive hourly rate of $17.50
• Paid training (Monday - Friday, 9:00 am - 5:45 pm CST)
• Internet reimbursement
• Technology equipment (laptop, headset, dual monitors, etc.)
• A competitive paid time off bank based on start date
• Tuition reimbursement
• A cafeteria-style health insurance plan starting on day one
• 401(k) match and pension plan
• Volunteer opportunities and matching donations

Career Growth Opportunities and Learning Benefits

At Allstate, we're committed to helping you grow and develop your skills. As a Claims Customer Care Specialist, you'll have opportunities to:

• Develop your claims knowledge and expertise
• Improve your customer service skills
• Enhance your communication and problem-solving skills
• Take on new challenges and responsibilities

Work Environment and Company Culture

At Allstate, we pride ourselves on our inclusive and diverse culture. We're committed to creating an environment where everyone feels valued, respected, and empowered to succeed. As a remote worker, you'll need to have a dedicated and distraction-free workspace in your home, as well as access to a reliable internet connection.

Compensation and Perks

We're offering a competitive hourly rate of $17.50, with a geographic differential of $20/hour for candidates residing in designated premium zip codes. You'll also have access to a range of benefits, including paid training, internet reimbursement, and technology equipment.

Why Join Allstate?

At Allstate, we're not just an insurance company; we're a community of professionals dedicated to making a positive impact on people's lives. By joining our team, you'll become part of a dynamic and inclusive culture that values integrity, diversity, and accountability. If you're passionate about delivering exceptional customer service and making a difference, we encourage you to apply for this exciting opportunity.

Don't miss this chance to join our team and be part of a company that's shaping the future of insurance. Apply now and start your journey with Allstate!