Remote Full-Time Inbound Customer Service Representative - Work from Home Opportunity with Competitive Pay and Benefits

Introduction to TelAffects and Our Mission

TelAffects is a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients and their customers. We are proud to partner with a prominent power company, offering our agents the opportunity to work from the comfort of their own homes while providing top-notch service to those in need. Our company culture is built on the principles of open communication, collaboration, and fun, making us an ideal workplace for individuals who value a positive and supportive environment.

Job Overview and Responsibilities

As a Remote Full-Time Inbound Customer Service Representative, you will play a vital role in our team by handling a high volume of calls from customers on behalf of our client. Your primary responsibilities will include providing customer service support, addressing power outage issues, making payments, creating payment plans, and starting or ending service. Additionally, you will be responsible for offering customers the opportunity to purchase programs for surge protection, home wiring, and water heater repairs, utilizing your upselling and cross-selling skills to drive sales growth.

• Handle inbound customer service calls in a professional and courteous manner
• Provide timely and effective solutions to customer inquiries and concerns
• Offer additional products and services to eligible customers, meeting sales targets and program goals
• Utilize strong verbal and written communication skills to engage with customers and internal stakeholders
• Navigate multiple screens and enter data while maintaining a conversation with customers
• Meet various program goals around phone time, customer experience, sales, and other key performance indicators

Essential Qualifications and Skills

To be successful in this role, you must possess prior recent experience working as an inbound customer service agent for at least one year, with a verifiable track record of upselling and cross-selling. You should also have strong verbal and written communication skills, be technically savvy, and able to easily learn and navigate multiple screens and enter data while engaging in conversation with customers.

• Prior recent experience working as an inbound customer service agent for at least one year
• Upselling and cross-selling experience, with the ability to share goals and results with our interview team
• Strong verbal and written communication skills, with professionalism and courtesy
• Technically savvy, with the ability to easily learn and navigate multiple screens and enter data while engaging in conversation with customers
• Time management skills, with the ability to work independently and meet program goals
• Solid organizational skills and attention to detail, with the ability to multitask and prioritize tasks

Preferred Qualifications and Skills

While not required, preferred qualifications and skills include experience working in a remote or home-based environment, familiarity with customer service software and technology, and a strong understanding of the power and energy industry.

• Experience working in a remote or home-based environment
• Familiarity with customer service software and technology
• Strong understanding of the power and energy industry
• Ability to work in a fast-paced environment, with a high volume of calls and customer interactions
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box

Career Growth Opportunities and Learning Benefits

At TelAffects, we are committed to the growth and development of our agents. We offer continuous training and growth opportunities, allowing you to enhance your skills and knowledge and advance your career. Our positive and collaborative work environment encourages open communication, feedback, and coaching, ensuring that you have the support and resources needed to succeed.

Work Environment and Company Culture

Our company culture is built on the principles of open communication, collaboration, and fun. We believe in creating a positive and supportive work environment, where our agents can thrive and grow. As a remote worker, you will have the flexibility to work from the comfort of your own home, with a dedicated office space that meets our requirements. We also offer a range of benefits, including competitive pay, bonuses, and commissions, as well as access to daily pay through our partnership with Payactiv.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a starting pay of $14.00 per hour, plus bonuses and commissions. Our agents can earn up to $17 per hour, with opportunities for overtime and career advancement. We also offer a range of benefits, including:

• Competitive pay, with opportunities for bonuses and commissions
• Access to daily pay through our partnership with Payactiv
• Medical coverage, including health, dental, vision, life, and disability insurance
• Accrue up to 3 weeks of paid time off after your first year of employment
• 401(k) and other retirement benefits
• Opportunities for continuous training and growth

Conclusion and Call to Action

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and driving sales growth, we encourage you to apply for this exciting opportunity. As a Remote Full-Time Inbound Customer Service Representative, you will have the chance to work from the comfort of your own home, with a competitive compensation package and a range of benefits. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and take the first step towards a rewarding and challenging career with TelAffects.