Experienced Customer Service Representative – Remote Healthcare Support Specialist

Introduction to Medix Healthcare

Medix Healthcare is a renowned and respected organization in the healthcare industry, dedicated to providing exceptional service to its members nationwide. As a leader in the insurance field, we are committed to delivering high-quality support and building strong relationships with our customers. We are now seeking talented and compassionate individuals to join our team as Customer Service Representatives, working remotely to provide top-notch support to our members.

Job Overview

We are excited to offer a unique opportunity for experienced customer service professionals to join our brand new team and play a vital role in shaping the future of our organization. As a Customer Service Representative, you will be responsible for handling incoming calls, responding to inquiries, and providing exceptional support to our members. With a competitive benefits package, 401K plan, and opportunities for growth and development, this is an ideal chance to take your career to the next level and make a meaningful impact in the lives of others.

Key Responsibilities

• Answer 40-60 inbound calls per day, responding to inquiries ranging from routine to moderate complexity
• Capture member information accurately and update systems with complete and concise data
• Ensure flexibility, stay organized, and comply with constantly changing programs and business rules
• Investigate issues that cannot be resolved at the time of initial call, collaborating with internal teams to research and follow up with the member until a resolution occurs
• Determine proper issue escalation, joining forces with other internal departments to provide a solution for the member
• Maintain a high level of professionalism, adhering to privacy, confidentiality, and industry standards

Essential Qualifications

• 1+ years of call center experience in a large company, preferably in the healthcare or insurance industry
• High School Diploma or GED
• Ability to work remotely in a professional environment, independently, and with minimal supervision
• Strong communication and customer service skills, both verbal and written
• Reliable, tech-savvy, and able to adapt to changing situations and priorities

Preferred Qualifications

• Experience working in the healthcare field, with knowledge of electronic medical record systems and industry-specific software
• Previous experience working in a remote or virtual environment
• Strong analytical and problem-solving skills, with the ability to investigate and resolve complex issues

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and customer service skills, with the ability to work effectively in a fast-paced, dynamic environment. You should be comfortable working with technology, including electronic medical record systems, and have a strong attention to detail. Additionally, you will need to be reliable, flexible, and able to adapt to changing situations and priorities.

Training and Development

We offer a comprehensive 5-week training program, delivered virtually, to ensure you have the skills and knowledge needed to succeed in this role. The training program includes classroom training, quizzes, tests, and shadowing, and all remote equipment will be provided. Our training program is designed to equip you with the skills and confidence needed to provide exceptional support to our members and drive success in your career.

Career Growth Opportunities

At Medix Healthcare, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have opportunities to develop new skills, take on new challenges, and advance your career within our organization. We offer a range of training and development programs, including leadership development, mentorship, and career coaching, to help you achieve your career goals.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and compassion. We believe in creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a remote employee, you will be part of a virtual team that is connected, engaged, and committed to delivering exceptional results. We offer a range of benefits and perks to support your well-being, including flexible working hours, paid time off, and access to employee assistance programs.

Compensation and Benefits

We offer a competitive compensation package, with a hourly rate of $19.00-$20.00 per hour, depending on experience. Our benefits package includes:

• 401(k) plan
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule and Work Arrangements

This is a full-time position, working Monday to Friday, with 8 consecutive hours between 7am-6pm PST. Training will be delivered Monday to Friday, 8am-4:30pm MST. As a remote employee, you will need to have a dedicated workspace that is quiet, private, and free from distractions, with a reliable internet connection and a computer that meets our technical requirements.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Medix Healthcare, you will have the chance to make a meaningful impact in the lives of others, while developing your skills and advancing your career. Don't miss out on this opportunity to join our team and be part of a dynamic and growing organization. Apply today and take the first step towards a rewarding and challenging career in customer service!