Experienced Customer Relationship Advocate for Financial Services Career Development and Growth Opportunity

Introduction to Fidelity Investments

Fidelity Investments is a leading financial services company that is passionate about making its expertise broadly accessible and effective in helping people live the lives they want. As a privately held company, we place a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. Our diverse and inclusive workplace respects and values our associates for their unique perspectives and experiences, making Fidelity a great place to start or continue your career in financial services.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team of Customer Relationship Advocates (CRA) for a unique and rewarding career development experience. As a CRA, you will have the opportunity to support our customers by taking inbound calls, while also dedicating time to focus on your growth, career development, and renewal. This first-of-its-kind experience supercharges your early career and growth at Fidelity with personalized support, knowledgeable career guides, and celebration of your achievements.

Key Responsibilities

• Assist clients with a broad range of needs, including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades
• Develop and hone your skills through dedicated time each week to connect and refuel, exploring the career center, networking with colleagues, taking online classes, and more
• Engage in paid, on-the-job study time to obtain your SIE, Series 7, and 63 licenses, fully paid for and sponsored by Fidelity
• Build advanced skills aligned with the next role that interests you, with increasing complexity over time
• Demonstrate empathy and passion for helping people, ensuring an excellent customer experience through phone interactions

Essential Qualifications

To be successful in this role, you should have:

• Desire to establish rapport and relationships with customers and the team through effective communication
• Experience in customer service, call center, or financial services preferred
• A strong interest in financial services
• Exceptional problem-solving skills and a demonstrated history of overcoming academic or professional challenges
• Ability and flexibility to work in a hybrid work setting, both at home and in the office
• Comfortable with technology and ability to navigate multiple systems simultaneously

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a customer-facing role, particularly in financial services
• Basic knowledge of financial concepts and products
• Completion of relevant certifications, such as SIE, Series 7, or Series 63

Skills and Competencies

To excel in this role, you should possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Comfort with technology and ability to learn new systems quickly
• Strong attention to detail and ability to maintain accuracy in a high-volume environment

Career Growth Opportunities and Learning Benefits

At Fidelity, we are committed to helping you grow and develop in your career. As a CRA, you will have access to:

• Personalized career coaching and guidance
• Dedicated time for development activities and exploring the career center
• Opportunities to build advanced skills aligned with the next role that interests you
• Celebration of your achievements and recognition of your progress
• Industry-leading paid development experience to prepare you for your FINRA licensing exams

Work Environment and Company Culture

At Fidelity, we pride ourselves on our diverse and inclusive workplace, where we respect and value our associates for their unique perspectives and experiences. You can expect:

• A supportive and collaborative team environment
• Opportunities to network with colleagues and build meaningful relationships
• A culture that empowers associates to achieve success and grow in their careers
• A comprehensive benefits package, including maternal and parental leave, tuition reimbursement, student loan assistance, and more

Compensation, Perks, and Benefits

At Fidelity, we offer a competitive compensation package, as well as a range of perks and benefits to support your well-being and career growth. These include:

• Comprehensive health insurance, including medical, dental, and vision coverage
• 401(K) matching program, with a 7% match
• Paid time off and commuter benefit program
• Backup dependent care and charitable match program
• Wellness program and fitness reimbursement

Conclusion

If you are a motivated and customer-focused individual looking to start or continue your career in financial services, we encourage you to apply for this exciting opportunity. As a Customer Relationship Advocate, you will have the chance to develop your skills, build meaningful relationships with customers, and grow in your career, all while being part of a supportive and inclusive team environment. Don't miss out on this opportunity to join our team and start your journey with Fidelity Investments today!