Experienced Customer Service Representative - Seasonal Remote Opportunity with a Global Leader in Customer Experience and Tech-Powered Innovation

Join the Concentrix + Webhelp Team: Where Exceptional Customer Experiences Meet Career Growth and Personal Development

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Do you want to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative - Seasonal position at Concentrix + Webhelp is the perfect opportunity for you!

As a remote Customer Service Representative - Seasonal, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

About Concentrix + Webhelp

Concentrix + Webhelp is a global leader in customer experience and tech-powered innovation, with a presence in over 70 countries and a team of over 400,000 game-changers. We're a company that truly cares about our people and our customers, and we're committed to creating a work environment that's inclusive, diverse, and supportive. Our culture is built on a set of core beliefs that guide everything we do, including "We champion our people," "We deliver exceptional experiences," and "We innovate and evolve."

Career Growth and Personal Development

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix + Webhelp, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You'll Do in This Role

As a Customer Service Representative - Seasonal working from home, you'll be responsible for:

• Providing inbound customer support to our valued clients
• Helping customers resolve technical issues and answering their questions
• Tracking, documenting, and retrieving information in databases to ensure seamless customer experiences
• Offering additional products and/or services to customers
• Delivering expert customer experiences...with a smile!

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative - Seasonal (Remote) role include:

• 1+ year of customer service experience in a call center or similar environment
• A high school diploma or GED equivalent
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking and handling multiple customer interactions simultaneously
• Eagerness to learn new technologies and adapt to changing processes

Technical Requirements

To ensure you can perform at your best in this role, you'll need to meet the following technical requirements:

• Bring your own device – This position does not loan equipment
• Device must be a desktop or laptop computer (No Chromebooks, iPads, tablets, mobile phones, etc.)
• Operating System: Windows 10+, MacOS 10.15, or MacOS 12
• RAM: 8GB or higher
• Processor: Intel i5/AMD Ryzen 5 or higher

Internet Requirements

You'll also need to meet the following internet requirements:

• DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
• Speeds: 10 mbps download and 3 mbps upload or higher
• Must be able to hardwire with an ethernet cable while working

Residency Requirements

To be eligible for this role, you must reside in the United States or have a valid U.S. address for residence.

What's in It for You

At Concentrix + Webhelp, we're committed to investing in our people and helping them grow and develop in their careers. As a Customer Service Representative - Seasonal, you'll enjoy:

• Paid training and performance-based incentives to help you succeed
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Why Join Concentrix + Webhelp?

By joining our team, you'll become part of a global community of game-changers who are passionate about delivering exceptional customer experiences. You'll enjoy a work environment that's inclusive, diverse, and supportive, with opportunities for career growth and personal development. Plus, you'll have access to a range of benefits and perks that will help you thrive in your career and in life.

How to Apply

If you're excited about this opportunity and think you'd be a great fit for our team, we want to hear from you! Please submit your application, including your resume and a direct email address. We can't wait to welcome you to our team of game-changers!

Don't miss out on this amazing opportunity to reimagine your career and join a global leader in customer experience and tech-powered innovation. Apply today and start your journey with Concentrix + Webhelp!