Customer Support Representative - Intuit TurboTax Remote Seasonal Opportunity - Providing Expert Tax Software Assistance to Customers Across the US

Join the WooHoo! Crew as a Customer Support Representative for Intuit TurboTax

Working Solutions is a renowned customer experience business process outsourcing leader that has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. We're excited to offer a unique and engaging remote opportunity for customer support representatives to join our team and provide exceptional service to Intuit TurboTax customers. As a Customer Support Representative, you will have the chance to work from the comfort of your own home, create your own schedule, and gain valuable experience in the industry.

About Working Solutions and the Intuit TurboTax Program

At Working Solutions, we pride ourselves on being a customer experience leader, providing top-notch service to our clients and their customers. Our team is dedicated to creating a supportive environment for our independent contractors, allowing them to focus on delivering exceptional customer service. The Intuit TurboTax program is a seasonal opportunity that runs through April 15th, 2024, and offers flexible scheduling, competitive compensation, and the chance to work with a leading brand in the tax software industry.

Job Overview

As a Customer Support Representative for Intuit TurboTax, you will provide expert tax software assistance to customers via phone, chat, and video chat. Your primary focus will be on software navigation and locating previous tax returns and amendments. You will be required to have a sincere desire to assist customers, be tech-savvy, and possess excellent multi-tasking and critical thinking skills.

Key Responsibilities:

• Provide exceptional customer support via phone, chat, and video chat, focusing on software navigation and locating previous tax returns and amendments.
• Utilize critical thinking and multi-tasking capabilities to resolve customer inquiries efficiently.
• Escalate complex issues to senior support agents or management as necessary.
• Maintain a friendly tone and professional demeanor in all customer interactions.
• Adhere to performance metrics and quality standards to ensure high-quality service delivery.

Essential Qualifications:

• Sincere desire to assist customers and provide exceptional service.
• Tech-savvy and avid computer user with experience in navigating multiple systems.
• Ability to multi-task and prioritize tasks effectively.
• Excellent communication skills, with a friendly tone and professional demeanor.
• Valid antivirus software installed, running, and up to date on your personal computer.

Preferred Qualifications:

• Previous experience in customer support or a related field.
• Familiarity with tax software or experience working in the financial industry.
• Strong problem-solving skills and attention to detail.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive customer information.

Career Growth Opportunities and Learning Benefits

At Working Solutions, we're committed to helping our independent contractors grow and develop their skills. As a Customer Support Representative for Intuit TurboTax, you'll have access to training and development opportunities, including:

• Comprehensive training on Intuit TurboTax software and customer support procedures.
• Ongoing coaching and feedback to help you improve your performance and achieve your goals.
• Opportunities to take on additional responsibilities and advance in your career.

Work Environment and Company Culture

At Working Solutions, we pride ourselves on creating a supportive and inclusive work environment that allows our independent contractors to thrive. As a remote worker, you'll have the flexibility to create your own schedule and work from the comfort of your own home. Our company culture is built on the following values:

• Customer-centricity: We're dedicated to providing exceptional service to our clients and their customers.
• Innovation: We're always looking for new ways to improve our processes and services.
• Collaboration: We believe in working together as a team to achieve our goals.
• Flexibility: We understand that our independent contractors have different needs and priorities, and we're committed to providing a flexible work environment.

Compensation, Perks, and Benefits

As a Customer Support Representative for Intuit TurboTax, you'll have the opportunity to earn a competitive hourly rate, with the potential to earn up to $19 per hour. You'll also have access to a range of perks and benefits, including:

• Flexible scheduling and the ability to create your own schedule.
• Opportunities for career growth and development.
• Comprehensive training and support.
• Access to a supportive and inclusive work environment.

How to Apply

If you're excited about the opportunity to join our team as a Customer Support Representative for Intuit TurboTax, we encourage you to apply now. Please click the "Apply Now" button and complete your profile. You will then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you're among the qualified candidates, you'll receive an invitation via email to login to our online portal to complete a technology scan and complete the application for the contract opportunity.

Important Information

Before applying, please note the following:

• Contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program.
• Contractors must successfully pass a criminal background check.
• The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment.

Conclusion

We believe that our Customer Support Representatives are the key to delivering exceptional service to our clients and their customers. If you're passionate about providing excellent customer service, are tech-savvy, and have a sincere desire to assist customers, we encourage you to apply for this exciting opportunity. Join our team and become a part of the WooHoo! Crew!