Associate Customer Care Representative - Delivering Exceptional Experiences in Background Check Services for the Philippines

Join Our Team: Enhancing Customer Relationships through Exceptional Support

At First Advantage, we're dedicated to providing top-notch background check services that help businesses, consumers, non-profit organizations, and government agencies make informed decisions while protecting consumer privacy. As a leader in the industry, we're seeking a highly skilled and customer-focused Associate Customer Care Representative to join our team in the Philippines. In this role, you'll have the opportunity to make a meaningful impact on our customers' experiences and contribute to our mission of making society safer.

About First Advantage and Our Industry

First Advantage is a global leader in background check services, committed to the responsible use of information and protecting individual privacy rights. Our services help reduce fraud, mitigate risk, and facilitate more informed decisions. We're passionate about promoting transparency and consumer education, and we strive to protect consumer privacy through the design of our products and services. By joining our team, you'll be part of a company that values integrity, respect, and customer satisfaction.

Job Summary

As an Associate Customer Care Representative, you'll play a critical role in delivering exceptional customer experiences by receiving, evaluating, and responding to customer inquiries in a timely and professional manner. You'll interact with customers via phone, chat, and email to provide information and resolve general issues or complaints related to background check searches. Your goal will be to enhance each customer's relationship with First Advantage by providing personalized support and solutions.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
• Evaluate and resolve general issues or complaints related to background check searches.
• Provide accurate and detailed information to customers about our services and products.
• Utilize strong organizational skills, attention to detail, and effective time management to prioritize and perform multiple tasks in a dynamic environment.
• Develop solid decision-making and problem-solving skills to resolve customer issues efficiently.
• Establish rapport with customers, express empathy, and project confidence through excellent communication skills.
• Collaborate with team members to achieve shared goals and objectives.
• Adhere to company policies and procedures, including those related to data privacy and security.

Requirements and Qualifications

Essential Qualifications:

• 1-2 years of experience in a customer-facing or knowledge-delivery role in a BPO setup.
• Strong computer navigation skills and knowledge of common computer configurations.
• Excellent English communication skills, both written and verbal.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to quickly connect with people, establish rapport, express empathy, and project confidence.
• Ability to work collaboratively in a team environment.

Preferred Qualifications:

• Prior experience with Microsoft Windows Operating Systems and ISPs.
• Prior Customer Care and/or background services work-related experience.
• Experience with Microsoft Office (Excel, Word, and Outlook).
• Average to above-average typing speed.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong attention to detail and organizational skills.
• Ability to empathize with customers and provide personalized support.
• Passion for delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At First Advantage, we're committed to the growth and development of our employees. As an Associate Customer Care Representative, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Collaborative and dynamic work environment that encourages learning and innovation.

Work Environment and Company Culture

We offer a remote work arrangement with the possibility of hybrid work in the future. As a remote employee, you'll need to:

• Have a reliable internet connection with a minimum download speed of 120 Mbps and 10 Mbps upload.
• Use a computer that is hardwired to a router.
• Be available to work on any schedule, including evenings and weekends.
• Be permanently residing in the Philippines.

Our company culture values:

• Integrity and respect.
• Customer satisfaction and loyalty.
• Collaboration and teamwork.
• Continuous learning and innovation.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Attractive salary and benefits.
• Opportunities for bonuses and incentives.
• Comprehensive training and development programs.
• Flexible work arrangements and remote work options.

Conclusion

If you're passionate about delivering exceptional customer experiences and have a strong desire to make a meaningful impact in the background check services industry, we encourage you to apply for this exciting opportunity. As an Associate Customer Care Representative at First Advantage, you'll have the chance to join a dynamic team, develop your skills, and contribute to our mission of making society safer. Don't miss this chance to take your career to the next level – apply now!