Experienced Customer Service Representative I – Residential and Commercial Waste Management Services

About Us

At Republic Services, we're committed to creating a more sustainable world, one community at a time. As a leader in Environmental Services, we partner with customers to provide innovative waste management solutions that help reduce waste, conserve natural resources, and promote a healthier environment. Our team is dedicated to delivering exceptional customer service, protecting the health and safety of our employees and communities, and driving sustainability through our operations and services.

Why Join Republic Services?

At Republic Services, we're not just looking for employees – we're looking for like-minded individuals who share our passion for sustainability and customer service. Our company values are built on a foundation of safety, customer satisfaction, environmental responsibility, and community engagement. If you're a motivated and customer-focused individual who is eager to make a difference, we invite you to join our team.

Job Summary

We're seeking an experienced Customer Service Representative I to join our team in California. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our residential and commercial customers, responding to routine customer inquiries, resolving issues, and promoting our services. If you have a strong customer service background, excellent communication skills, and a passion for sustainability, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Successfully complete training to become knowledgeable about the waste services industry and Republic Services' processes, services, and policies.
• Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
• Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases, and equipment issues.
• Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed, and resolved in an efficient and complete manner as possible.
• Receive and review individual performance metric reports and action plan with manager to understand individual performance.
• Enter service and route data into computer for billing and route scheduling purposes.
• Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track services inquiries and resolution.
• Perform other job-related duties as required.

Requirements

To be successful in this role, you will need:

• A high school diploma or GED.
• Excellent customer service skills, with a strong focus on resolving customer issues and concerns.
• Strong communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.
• Basic computer skills, with experience using software applications and systems.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Ability to maintain confidentiality and handle sensitive customer information.
• Availability to work a variety of shifts, including evenings and weekends.

Preferred Qualifications

We're looking for candidates with:

• Experience in a customer service or call center environment.
• Knowledge of the waste services industry and Republic Services' processes, services, and policies.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Ability to maintain confidentiality and handle sensitive customer information.
• Strong customer service skills, with a focus on resolving customer issues and concerns.
• Basic computer skills, with experience using software applications and systems.

Career Growth Opportunities and Learning Benefits

We're committed to helping our employees grow and develop their careers. As a Customer Service Representative I, you will have opportunities to:

• Develop your customer service skills and knowledge of the waste services industry.
• Take on additional responsibilities and challenges as you grow and develop in your role.
• Participate in training and development programs to enhance your skills and knowledge.
• Collaborate with colleagues and management to achieve team goals and objectives.

Work Environment and Company Culture

We're proud of our company culture, which is built on a foundation of safety, customer satisfaction, environmental responsibility, and community engagement. As a Customer Service Representative I, you will work in a fast-paced environment, with a focus on delivering exceptional customer service and resolving customer issues and concerns. You will be part of a team that is dedicated to making a positive impact on our communities and the environment.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting hourly rate of $20.00.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 401(k) plan with a generous company match.
• An employee stock purchase plan (ESPP).
• A comprehensive employee assistance program (EAP).
• Opportunities for career growth and development.

How to Apply

If you're a motivated and customer-focused individual who is eager to make a difference, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.