Experienced Customer Support Response Specialist - Remote Customer Service Representative for Driver Assistance Program
About Working Solutions
Are you looking for a flexible and rewarding career opportunity that allows you to work from the comfort of your own home? Do you have a passion for delivering exceptional customer service and making a positive impact on people's lives? If so, we invite you to join our team of Customer Care PROs at Working Solutions! As a leading provider of remote customer service solutions, we partner with top brands in various industries to humanize their customer experience. Our team of independent contractors is dedicated to providing top-notch service to our clients' customers, and we're looking for talented individuals like you to join our ranks.Why Join Our WooHoo! Crew?
At Working Solutions, we offer a unique and flexible work arrangement that allows you to work from home and create a schedule that suits your needs. Here are just a few reasons why you'll love working with us:- Work from Home: Say goodbye to commuting hassles and hello to the convenience of working from home.
- Flexible Scheduling: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
- Gain Experience in Different Industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
- Supportive Environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.
About the Role
As a Customer Support Response Specialist, you will be responsible for providing exceptional customer service to clients of our Driver Assistance Program. This may involve handling a wide range of issues, from simple mapping and navigation to emergency situations. You will need to exhibit a high degree of caring and empathy on each call, and be able to handle stressful situations in a calming manner.Key Responsibilities:
- Listen carefully and evaluate each caller's situation to provide appropriate solutions.
- Exhibit a high degree of caring and empathy on each call.
- Handle stressful situations in a calming manner.
- Provide exceptional customer service to clients of our Driver Assistance Program.
- Work independently and as part of a team to achieve program goals.
Schedule and Compensation
As a Customer Support Response Specialist, you will have the flexibility to create your own schedule and work at times that are convenient for you. Our client hours of operation are open 24x7, so you can choose to work day, night, or weekend hours. Our compensation package is competitive and includes:- Contract Rate: $0.28 per customer interaction minute (bilingual contractors earn $0.31 per minute).
- Minimum Guarantee: 45 minutes per available hour (bilingual contractors have a 48-minute minimum guarantee).
- Hourly Earnings: $12.60 - $16.80 per hour (bilingual contractors earn $14.88 - $18.60 per hour).
Required Skills and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:- Caring and Sympathetic Demeanor: You must be able to exhibit a high degree of caring and empathy on each call.
- Strong Customer Service Skills: You must have excellent communication and interpersonal skills, and be able to provide exceptional customer service.
- Multi-Tasking: You must be able to multi-task and find answers while on the phone with a customer.
- Ability to React and Respond Decisively: You must be able to react and respond decisively in emergency situations.
- Ability to Reassure, Control, and Diffuse Emotional and/or Difficult Calls: You must be able to handle stressful situations in a calming manner.
- Fluency in English: You must be fluent in English (bilingual contractors must also be fluent in Spanish or French).
Tech Requirements
To work as a Customer Support Response Specialist, you will need to meet the following technical requirements:- Quiet, Uninterrupted Environment: You must have a quiet, uninterrupted environment during all working hours.
- Broadband Internet Connection: You must have a broadband internet connection (at least 10 MBPS recommended).
- Wired Internet Connection: You must use a wired internet connection during tech setups, while attending education classes, and while working.
- Windows 10 or Windows 11 Operating System: You must use a Windows 10 or Windows 11 operating system.
- Valid Antivirus Software: You must have valid antivirus software installed, running, and up to date.
- Wired USB Headset with Microphone: You must have a wired USB headset with microphone (gaming headsets not accepted).
- Smart Phone, Android Tablet, or iPad: You must have a smart phone, Android tablet, or iPad and be willing to install an authentication app related to program work.
Career Growth Opportunities and Learning Benefits
As a Customer Support Response Specialist, you will have the opportunity to gain experience in different industries and broaden your skillset. You will also have access to a range of learning benefits, including:- Training and Development Programs: We offer a range of training and development programs to help you improve your skills and advance your career.
- Opportunities for Advancement: As you gain experience and build your skills, you will have opportunities to advance to more senior roles within the company.
- Competitive Compensation and Benefits: We offer competitive compensation and benefits, including a range of health and wellness programs.
Work Environment and Company Culture
At Working Solutions, we pride ourselves on our supportive and inclusive company culture. We believe in creating a work environment that is welcoming and inclusive for all employees, and we strive to provide a range of benefits and programs that support the well-being of our team members.Compensation, Perks, and Benefits
As a Customer Support Response Specialist, you will be eligible for a range of compensation, perks, and benefits, including:- Competitive Hourly Earnings: You will earn a competitive hourly rate for your work.
- Flexible Scheduling: You will have the flexibility to create your own schedule and work at times that are convenient for you.
- Opportunities for Advancement: You will have opportunities to advance to more senior roles within the company.
- Competitive Compensation and Benefits: You will be eligible for a range of health and wellness programs, including medical, dental, and vision insurance.