**Experienced Customer Support Representative – TurboTax Tax Software Product Support – Remote Opportunity**

Are you a customer service enthusiast with a passion for technology and a knack for problem-solving? Do you enjoy working independently and creating your own schedule? If so, we have an exciting opportunity for you to join our team as a Customer Support Representative for Intuit TurboTax's customers. As a remote contractor with Working Solutions, you will have the flexibility to work from home, provide exceptional customer support, and earn a competitive hourly rate. **About Working Solutions** Working Solutions is a customer experience business process outsourcing leader that has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. We pride ourselves on creating a supportive environment that allows our contractors to thrive and deliver exceptional customer experiences. As a contractor with Working Solutions, you will have access to various contracts, including the Intuit TurboTax program, which offers a unique opportunity to work with a leading tax software provider. **Why Join the WooHoo! Crew?** There are many perks to contracting with Working Solutions, including: * **Work from home**: Say goodbye to commuting hassles and hello to the convenience of working from home. * **Flexibility**: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you. * **Gain experience in different industries**: Expand your skillset and broaden your horizons while providing exceptional customer service. * **Supportive environment**: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve. **Job Overview** As a Customer Support Representative for Intuit TurboTax's customers, you will provide customer support via phone, chat, and/or video chat. Your interactions will focus on software navigation and locating previous tax returns and amendments. You will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities, and escalating when necessary. **Schedule** * **Seasonal contract**: This contract runs through April 15th, 2024. * **Flexible schedule opportunities**: You create your own schedule! * **Schedule available hours**: Between 7 am and 11 pm CST, Monday - Sunday. * **Weekday and weekend options**: Available to accommodate your needs. **Compensation** * **Earn up to $19 per hour**: Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times. * **Peak rates apply**: January - April. **Required Skills** * **Sincere desire to assist the customer**: A genuine passion for helping others. * **Tech savvy and avid computer user**: Proficient in using technology and navigating multiple systems. * **Ability to multi-task and navigate multiple systems**: Efficiently manage multiple tasks and systems simultaneously. * **Communicate with a friendly tone and professional demeanor**: Engage with customers in a friendly and professional manner. **Technology & Equipment Requirements** * **Personal computer**: No tablet. * **Broadband internet connection**: Recommended at least 10 MBPS. * **Wired internet connection**: No wi-fi or mobile internet. * **Windows 10 or Windows 11 operating system**: Valid operating system. * **Valid antivirus software**: Installed, running, and up to date. * **USB headset with microphone**: Essential for clear communication. * **A webcam**: Will be loaned to each contractor for the duration of the contract. **Work Environment Requirements** * **Quiet, uninterrupted space**: A dedicated workspace with minimal distractions. * **Organized desk area**: A tidy and organized workspace. * **Professional appearance**: If on camera, maintain a professional appearance. **Important Information** * **Application process**: Click "Apply Now" and complete your profile. You will then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity. * **Contractual relationship**: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. * **Contractor requirements**: Contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program. Contractors must also successfully pass a criminal background check. **Ready to Join the Team?** If you are a motivated and tech-savvy individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a Customer Support Representative for Intuit TurboTax's customers, you will have the flexibility to work from home, provide exceptional customer support, and earn a competitive hourly rate. Don't miss out on this chance to join our team and take your career to the next level. Apply Job! Apply for this job