**Remote Customer Service Representative 1 - Pennsylvania, Ohio, Virginia, and Kentucky Regions**

Are you a customer-focused individual with excellent communication skills and a strong work ethic? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team as a Remote Customer Service Representative 1 at Columbia Gas, a NiSource company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and ensuring their satisfaction with our products and services. **About Columbia Gas** Columbia Gas is a leading energy company that provides natural gas service to over 1.8 million customers in Pennsylvania, Ohio, Virginia, and Kentucky. We are committed to delivering safe, reliable, and affordable energy to our customers while promoting a culture of inclusion, diversity, and respect. Our team is dedicated to making a positive impact in the communities we serve, and we are seeking like-minded individuals to join our team. **Key Responsibilities** As a Remote Customer Service Representative 1, you will be responsible for: * Processing billing calls, investigating meter read and other requests relating to billing accuracy or payment * Handling emergency calls, providing timely and effective solutions to customers in crisis * Processing customer move-ins, adds, and transfers, ensuring seamless transitions and minimal disruptions * Routing escalated customer issues for resolution, collaborating with internal teams to resolve complex problems * Making referrals and processing requests regarding special programs, such as Energy Assistance, CRISIS, Dollar Energy, or other programs * Processing order inquiry calls, initiating service orders, and providing service order status updates * Assisting customers with credit/payment arrangements, ensuring timely and effective resolutions * Directing customers to the appropriate self-service channels as necessary * Meeting individual deadlines, metrics, and team goals, demonstrating a commitment to excellence and customer satisfaction * Multi-tasking while effectively focusing on priority issues, maintaining a high level of productivity and efficiency * Working cooperatively in a group environment to achieve common goals, promoting a culture of teamwork and collaboration **Essential Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent * One (1) year of customer service experience, with a proven track record of delivering exceptional service * Computer skills, including navigating multiple tabs, windows, and systems * The ability to type a minimum of 25 WPM (Word Per Minute) * Solid written and verbal communication skills, with the ability to effectively communicate with customers and internal teams * Must be 18 years of age or older **Preferred Qualifications** While not required, the following qualifications are preferred: * 2-3 years of call center experience, with a proven track record of delivering exceptional service * 2-5 years of previous customer service work from home experience, with a strong understanding of remote work environments * Utility experience, with a knowledge of energy-related products and services * Advanced computer skills, including navigating multiple tabs, windows, and systems * The ability to type 60-65 WPM **Living Requirements** To be eligible for this role, you must reside no more than 80 miles from a Columbia Gas facility, which includes: * Columbia Gas of Virginia Operating Center (1809 Coyote Drive, Chester, VA 23836) * Columbia Gas of Ohio location (290 W. Nationwide, Blvd, Columbus, OH 43215) * Columbia Gas of Kentucky (2001 Mercer Road, Lexington, KY 40511) * Columbia Gas of Pennsylvania York Operating Center (1600 Colony Road, York, PA 17408) * Columbia Gas of Pennsylvania, (100 Laurel View Drive, Smithfield, PA 15478) **Work From Home Office Requirements** As a remote employee, you will be required to: * Maintain high-speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired, with no Wi-Fi or satellite internet * Work in a secure, private location, either a designated room or office in your residence, with proper ergonomic office equipment and setup * Have a smartphone to download a VPN app on your personal device * Be available from 7:00 a.m. – 7:00 p.m. and able to attend 100% of the 13-week training program **Inclusion & Diversity** At Columbia Gas, we value inclusion and diversity within our team, customers, and external partners. We believe that a diverse and inclusive workplace is essential to delivering exceptional service and promoting a positive work environment. As a member of our team, you will be expected to: * Respect others' perspectives and convictions, engaging others' opinions and creating a safe environment where people, ideas, and opinions are valued * Value diversity within our team, customers, and external partners, recognizing the importance of different world views, challenges, and cultures * Treat others with respect and consideration, actively participating in creating and contributing to a positive work environment **Equal Employment Opportunity** NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. **Safety Statement** At Columbia Gas, we promote a safe work environment by actively participating in all aspects of our employee safety program. As a member of our team, you will be expected to: * Report any unsafe conditions and take actions to prevent personal injuries * Support our interdependent safety culture by ensuring the safety of your co-workers * Stay focused on the task at hand and promote productivity through good work habits **How to Apply** If you are a motivated and customer-focused individual with a strong work ethic, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job