**Experienced B2B Customer Service Specialist – Remote Opportunity for a Manufacturing Company**
About LHH Recruitment Solutions
At LHH Recruitment Solutions, we pride ourselves on being a leading recruitment agency that connects top talent with innovative companies across various industries. Our mission is to provide exceptional recruitment services that not only meet but exceed our clients' expectations. We are committed to fostering a culture of excellence, diversity, and inclusion, and we strive to create a work environment that is both challenging and rewarding for our employees.Job Summary
We are seeking an experienced B2B Customer Service Specialist to join our team on a contract basis. As a key member of our client-facing team, you will play a pivotal role in maintaining strong relationships with our business-to-business clients for a manufacturing company. Your primary responsibility will be to deliver world-class customer service, addressing inquiries, resolving issues, and ensuring overall client satisfaction. If you have a passion for delivering exceptional customer experiences, a deep understanding of B2B dynamics, and excellent communication skills, we encourage you to apply for this exciting opportunity.Key Responsibilities
As a B2B Customer Service Specialist, you will be responsible for the following key areas:- Product Knowledge: Develop a comprehensive understanding of our products or services and their application in the B2B context. Provide product knowledge and expertise to clients, assisting them in making informed decisions.
- Issue Resolution: Promptly address and resolve client concerns, ensuring timely and satisfactory solutions. Collaborate with cross-functional teams to resolve complex issues and escalate as needed.
- Order Management: Process B2B client orders accurately and efficiently, ensuring on-time delivery. Coordinate order logistics and maintain detailed records of transactions.
- Communication: Communicate with clients via phone, email, and other channels in a professional and courteous manner. Keep clients informed of order status, product updates, and relevant information.
- Feedback Collection: Actively seek feedback from clients to identify opportunities for improvement. Share client insights and feedback with internal teams to enhance our products and services.
- Documentation and Reporting: Maintain accurate and organized records of client interactions and transactions. Generate reports on B2B customer service performance and present findings to management.
Qualifications
To be successful in this role, you will need to possess the following qualifications:- Minimum of 2 years of experience: In a B2B customer service or client relations role.
- Proven track record: Of successfully managing B2B client relationships and exceeding customer satisfaction targets.
- Strong communication skills: Both written and verbal, with the ability to communicate effectively with diverse clients and internal teams.
- Exceptional problem-solving skills: And the ability to work collaboratively in a fast-paced environment.
- Ability to work effectively in a remote environment: With a strong internet connection and a dedicated workspace.
Preferred Qualifications
While not required, the following qualifications would be an asset in this role:- Experience with CRM software: And other customer service tools.
- Knowledge of the manufacturing industry: And its products and services.
- Fluency in multiple languages: To communicate effectively with clients from diverse linguistic backgrounds.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:- Excellent communication and interpersonal skills: To build strong relationships with clients and internal teams.
- Strong problem-solving and analytical skills: To resolve complex issues and make informed decisions.
- Ability to work in a fast-paced environment: With multiple priorities and deadlines.
- Strong attention to detail: To maintain accurate records and ensure timely delivery of orders.
- Ability to adapt to change: And prioritize tasks in a dynamic environment.
Career Growth Opportunities and Learning Benefits
At LHH Recruitment Solutions, we are committed to the growth and development of our employees. As a B2B Customer Service Specialist, you will have opportunities to:- Develop your skills and knowledge: Through training and development programs, conferences, and workshops.
- Take on new challenges: And advance in your career with opportunities for promotion and professional growth.
- Collaborate with cross-functional teams: To share knowledge and best practices and drive business results.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home or office. Our company culture is built on the principles of:- Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to driving business results.
- Integrity: We operate with integrity, honesty, and transparency in all our interactions with clients, employees, and stakeholders.
- Collaboration: We believe in the power of collaboration and teamwork to drive business results and achieve our goals.
- Innovation: We encourage innovation and creativity in all aspects of our business, from product development to customer service.
Compensation, Perks, and Benefits
As a B2B Customer Service Specialist, you will be eligible for:- Competitive hourly rate: $18.00 to $22.00 per hour, depending on experience and qualifications.
- Benefits package: Including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
- Flexible work arrangements: Including remote work options and flexible hours.
- Opportunities for career growth and development: Through training and development programs, conferences, and workshops.