**Experienced Work From Home Customer Service Representative – Exceptional Client Support and Relationship Building**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join our team of dedicated professionals at The Connection, a leading provider of customer service solutions for top brands and industries. As a Work From Home Customer Service Representative, you will be the face of our company, interacting with clients from the comfort of your own home. You will be responsible for providing top-notch support, resolving issues, and building lasting relationships with our clients. If you're a people person with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we want to hear from you. **About The Connection** At The Connection, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. We partner with a diverse range of well-known companies and industries to provide tailored customer service solutions that meet their unique needs. Our team of experts is dedicated to delivering exceptional experiences, and we're looking for like-minded individuals to join our ranks. **Key Responsibilities** As a Work From Home Customer Service Representative, your key responsibilities will include: * Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. * Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. * Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. * Building lasting relationships with clients and other call center team members based on trust and reliability. * Utilizing software, databases, scripts, and tools appropriately. * Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. * Making sales or recommendations for products or services that may better suit client needs. * Taking part in training and other learning opportunities to expand knowledge of the company and position. * Adhering to all company policies and procedures. **Requirements** To be successful in this role, you will need: * High School Diploma or equivalent * More education or experience may be beneficial * Exceptional customer service, active listening, and verbal and written communication skills * Proficiency with computers, especially with CRM software * Strong typing skills (ability to type 20+ WPM) * Ability to ask prying questions and diffuse tense situations * Strong time management and decision-making skills * Adaptability and accountability **Equipment Requirements** To ensure a seamless and productive work experience, you will need: * Your own Windows-based PC computer with the required technical specifications (Chromebooks and Macs are not compatible) * Hard-wired, high-speed internet (>9 Mbps; check yours at Speed.com) * A dedicated telephone (landline) or smartphone/device required at all times during employment * USB Headset * Video Camera **What We Offer** As a Work From Home Customer Service Representative, you can expect: * Competitive pay * Paid online training * Medical, dental, and life insurance * 401(k) plan options * Paid time off * Referral program * Work from home opportunities **Career Growth Opportunities** At The Connection, we believe in investing in our employees' growth and development. As a Work From Home Customer Service Representative, you will have access to: * Ongoing training and development opportunities * Career advancement opportunities within the company * A supportive and collaborative work environment **Work Environment and Company Culture** Our company culture is built on the principles of: * Respect and empathy for our clients and colleagues * Open communication and transparency * Continuous learning and improvement * Teamwork and collaboration **Compensation and Benefits** We offer a competitive salary and a range of benefits, including: * 401(k) plan options * Dental insurance * Health insurance * On-the-job training * Paid time off * Referral program * Work from home opportunities **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. **Equal Employment Opportunity** The Connection is an EEO/Affirmative Action Employer M/F/D. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable work environment. **Application Question(s)** * Applicant understands that they will be required to submit to a background check as part of the hiring process. **Education** * High school or equivalent (Required) **Experience** * Customer Service: 1 year (Preferred) **Work Location** * Remote **Shift** * Day shift * Evening shift * Morning shift **Weekly Day Range** * Monday to Friday **Work Setting** * Remote **People with a Criminal Record are Encouraged to Apply** We are an equal opportunity employer and welcome applications from candidates with a criminal record. Apply for this job