Liability Scheduling Coordinator (27371)

Job Details

Description

Job purpose

The Liability Scheduling Coordinator is responsible for providing quality customer service on a timely basis and interacting with clients to ensure services are accurately scheduled.  Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices, Attorney Offices and Injured Workers (Claimant).

As a member of the liability team, the Liability Scheduling Coordinator will work with external law firms, physicians and administrative staff to ensure seamless coordination of independent medical examinations. This position requires a confident, self-motivated, solution-focused individual who embraces change and is excited about contributing to the success of the team.

Duties and responsibilities

• Delivers quality Customer Service from initial request for service.

• Adheres to client protocols and jurisdictional regulations including appropriate documentation of same.

• Ensures all referrals have been entered and cases created accurately.

• Schedules exams with physician offices and enters date and times through office operating system.

• Communicates with clients, physicians and claimants/attorney regarding appointment scheduling, appointment changes, no shows and cancellations.

• Prepares and sends exam notification letters, cancellation letters, no show letters daily. When required, responsible for initiating and follow up of prompt pre-payment to providers.

• Coordinates ancillary services such as transportation/translation as requested, following customer protocol.

• Performs appointment reminder calls and appointment follow up calls as necessary.

• Contact appropriate agencies or persons for the purpose of verifying information.

• Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols.

• Ability to efficiently and accurately manage high volume of emails in a timely manner.

• Communicates immediately with Supervisor regarding any client concerns.

• Operates company software and equipment. Enters data by inputting alphabetic and numeric information into system via keyboard.

• Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail.

• Communicates using correct English, spelling, grammar, and punctuation.

• Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines.

• Proficiency with imaging/scanning documents.

• Maintains confidentiality and discretion as a rule.

• Works effectively as a team contributor on all assignments.  Interacts professionally with other employees as well as clients.

• Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics.

• Understands current URAC standards as appropriate to job functions.

Qualifications

Proficient with MS Office Suite

•    Excellent communication skills-verbal and written
•    Ability to organize and prioritize work effectively 
•    Ability to accept and apply constructive feedback

Originally posted on Himalayas