Senior Analyst - Control Management, Product/Service Risk Advisory for U.S. Consumer Services at American Express

Join the U.S. Consumer Services Team at American Express as a Senior Analyst - Control Management

American Express is a globally renowned financial services company, known for its premium consumer products, services, and experiences. The U.S. Consumer Services Team is a vital part of this organization, overseeing a diverse portfolio that includes premium, cobrand, cash back, and lending products, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs. As a Senior Analyst - Control Management within the Product/Service Risk Advisory team, you will play a crucial role in embedding control management into the day-to-day operations of the organization, ensuring that operational risk management is a priority across multiple business units and geographies.

About the Role

The Senior Analyst - Control Management position is a key role within the U.S. Consumer Services Control Management Product/Service Risk Advisory team. This team is responsible for providing specialized and strategic risk advisory support specific to product and service areas. As a Senior Analyst, you will assist in providing risk advisory support, compiling best practices, and ensuring that operational risk management considerations are embedded into the product lifecycle and service operations. Your work will involve extensive collaboration with multiple partners across various business units, functional areas, and geographies.

Key Responsibilities

• Assist in providing strategic risk advisory support for specific product/service areas, ensuring that operational risk management is a priority.
• Compile best practices and learnings from historical product launches and change management initiatives, and support leveraging these best practices to inform risk identification throughout the new product lifecycle.
• Support day-to-day activities to assess the needs of business unit and functional leaders, ensuring sufficient understanding of Operational Risk Management (ORM) and controls.
• Coordinate with product development and service delivery teams to embed operational risk management considerations into the product lifecycle and service operations.
• Facilitate risk awareness and education within product and service teams to enhance their ability to manage risks effectively.

Essential Qualifications

To be successful in this role, you will need:

• 2+ years of experience in operational risk management, preferably within a Risk or Internal Audit function, with a deep understanding of critical operational risk management lifecycle activities.
• Strong project management, communication, and interpersonal skills, with the ability to collaborate effectively with multiple stakeholders.
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and operational standards.
• Sound analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• A Bachelor's Degree in Finance, Business, Risk Management, or a related field. Advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Digital savviness and knowledge or interest in emerging risk fields such as Payments, Artificial Intelligence, and Web3.
• Experience in one or more of the following areas:
  • Assisting in day-to-day activities to assess the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls.
  • Compiling and sharing best practices and learnings from historical product launches and change management initiatives.
  • Coordinating with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations.

Career Growth and Learning Benefits

As a Senior Analyst - Control Management at American Express, you will have access to a range of career development and training opportunities. You will be part of a dynamic team that is committed to making membership an indisputable competitive advantage, and you will have the chance to work on high-profile projects that drive business growth and innovation. Our organization prioritizes the development of its colleagues, offering training programs, mentorship opportunities, and career progression paths that will help you achieve your professional goals.

Work Environment and Company Culture

American Express is committed to creating a work environment that is inclusive, diverse, and supportive. Our colleagues are our greatest asset, and we prioritize their well-being through a range of benefits and programs. We offer a flexible working model, with hybrid, onsite, or virtual arrangements depending on the role and business need. Our organization is committed to fostering a culture of collaboration, innovation, and continuous learning, and we encourage our colleagues to bring their unique perspectives and ideas to the table.

Compensation and Benefits

We offer a competitive compensation package that includes:

• A salary range of $55,000 to $105,000 annually, depending on experience and location.
• Bonus incentives that recognize and reward your contributions to the organization.
• A 6% Company Match on our retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.

Why Join American Express?

American Express is a company that is deeply committed to its colleagues, customers, and communities. We are a organization that values diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive for all. As a Senior Analyst - Control Management, you will be part of a team that is driving business growth and innovation, and you will have the chance to make a meaningful contribution to the organization. If you are a motivated and ambitious professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

Ready to Apply?

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. We can't wait to hear from you!