Senior Community Liaison for Home Health and Hospice - Remote Opportunity with HarmonyCares

Join HarmonyCares, a Leader in Home-Based Primary Care

HarmonyCares is a pioneering family of companies dedicated to delivering high-quality, coordinated healthcare in the comfort of patients' homes. With a presence in 11 states and over 28 years of experience, we are the largest home-based primary care practice in the US. Our mission is to bring personalized, quality-based healthcare to those who struggle to access it, and we're committed to making a significant impact in the healthcare industry.

Our Mission, Vision, and Values

At HarmonyCares, our mission is to provide exceptional care to patients in their homes. We envision a future where every patient has access to quality healthcare, regardless of their circumstances. Our values guide everything we do: we believe that every interaction counts, we go the extra mile for our patients, and we empower and support each other to deliver the best possible care.

About the Senior Community Liaison Role

We're seeking an experienced Senior Community Liaison to join our team, focusing on Home Health and Hospice. As a Senior Community Liaison, you will be the face of HarmonyCares in your local market, building relationships with referral sources, patients, and caregivers. You'll play a critical role in promoting our services, explaining the benefits of enrollment, and ensuring that patients receive the care they need.

Key Responsibilities

• Conduct market analysis and understand the competitive landscape to differentiate HarmonyCares' services
• Meet and exceed face-to-face and virtual meeting goals with key decision-makers
• Develop a deep understanding of our eligibility and enrollment processes
• Track performance in CRM, demonstrating a plan and adherence to budgeted targets
• Schedule and conduct discussions with patients, POAs, or guardians to guide them through the enrollment process
• Provide direction on benefit enrollment programs and processes
• Obtain Voluntary Alignment Forms from patients, POAs, or guardians
• Respond to inbound calls from patients, families, and facility staff regarding our programs
• Triage patient concerns related to care needs, scheduling, and billing
• Oversee and document outreach calls and meetings with external sources
• Ensure timely attendance at scheduled meetings with patients and caregivers
• Adhere to company policies and procedures, including PHI and HIPAA guidelines
• Mentor established and new Community Liaisons on sales techniques, reporting, and other tasks
• Travel up to one week per month to provide onsite assistance to Community Liaisons
• Comply with STARK Laws as they pertain to healthcare sales

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's Degree in Marketing, Business, or a Health-related field
• A valid driver's license and good driving record
• 3+ years of healthcare-related industry sales/marketing experience
• Excellent written and verbal communication skills
• The ability to work independently and manage multiple tasks
• Strong organizational skills
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Report software
• A proven track record of building strong telephonic relationships with patients

Preferred Qualifications

We're looking for someone who is:

• Self-motivated and driven, with a high level of performance even with minimal oversight
• Experienced in sales and marketing within the healthcare industry

What We Offer

At HarmonyCares, we believe in rewarding our team members for their hard work and dedication. Our benefits package includes:

• Health, Dental, Vision, Disability, and Life Insurance
• 401K Retirement Plan with company match
• Tuition, Professional License, and Certification Reimbursement
• Paid Time Off, Holidays, and Volunteer Time
• Paid Orientation and Training
• A Great Place to Work Certified culture

Career Growth and Development

As a Senior Community Liaison with HarmonyCares, you'll have opportunities to grow and develop your skills. You'll be part of a dynamic team that's committed to delivering exceptional care to patients. You'll also have the chance to mentor new Community Liaisons and contribute to the growth and success of our organization.

Our Work Environment and Culture

At HarmonyCares, we're proud of our company culture. We're a team of dedicated professionals who are passionate about delivering high-quality care to our patients. We're committed to creating a work environment that's supportive, inclusive, and empowering. As a remote worker, you'll have the flexibility to work from home while still being connected to our team.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package. Our compensation is based on various factors, including skill set, experience, qualifications, and other job-related considerations.

Join Our Team!

If you're a motivated and experienced sales professional looking for a new challenge, we'd love to hear from you. Even if you don't meet every qualification, we encourage you to apply. We're committed to finding the right talent to join our team and contribute to our mission.

At HarmonyCares, we're passionate about delivering exceptional care to our patients. We're looking for team members who share our values and are committed to making a difference in the healthcare industry. If you're ready to join a dynamic team and take your career to the next level, apply now!