Senior Manager, Observability and Reliability Engineering - Leading High-Performance Teams in Next-Gen Observability Solutions

Transforming the Insurance Industry through Cutting-Edge Observability and Reliability Engineering

GEICO is at the forefront of redefining customer experiences in the insurance industry, and we're seeking a seasoned Senior Manager to lead our Observability and Reliability Engineering efforts. As a key member of our team, you will be responsible for building and managing a high-performance team of engineers focused on developing next-generation Observability systems using open-source technologies. This is a unique opportunity to drive business transformation and shape the future of our insurance operations.

About Us

GEICO is a leading insurance provider committed to delivering exceptional customer experiences. Our company culture values innovation, collaboration, and continuous learning. We're dedicated to fostering a work environment that is inclusive, diverse, and supportive of all associates. As a remote-friendly organization, we offer the flexibility to work from anywhere, allowing you to balance your professional and personal life effectively.

Key Responsibilities

• Technical Leadership: Provide technical expertise and leadership to a team of engineers, driving the development of high-performance Observability systems and solutions.
• Strategic Planning: Collaborate with directors and stakeholders to address project dependencies, negotiate delivery dates, and ensure timely project completion.
• Team Management: Cultivate a culture of trust, motivation, and continuous learning within the team, and identify areas for skill development and growth.
• Observability and Reliability Engineering: Drive the development of multi-cloud infrastructure, leveraging open-source technologies and expertise in Observability tools such as Prometheus and LGTM stack.
• Collaboration and Communication: Work closely with product teams to understand their pain points and develop strategies to address recurring issues, and report on team progress and key metrics.
• Innovation and Improvement: Identify opportunities for process improvements and best practices, and drive the adoption of new technologies and solutions.
• Mentorship and Development: Build and mentor a team of Site Reliability Engineers, and contribute to the development of associate-level proposals and ideas.

Essential Qualifications

• Technical Expertise: Strong proficiency in Python, Golang, or Java, with a focus on building high-throughput distributed systems, and experience with RESTful Services.
• Cloud and Containerization: Expertise in Unix, Container Orchestration (e.g., Kubernetes), container runtimes, and optimization, with experience in cloud platforms such as AWS, GCP, or Azure.
• Observability and Reliability Engineering: Strong understanding of Site Reliability Engineering and DevOps principles, with experience in Open-source Observability tools and Columnar data stores.
• Leadership and Management: Proven experience in leading engineering teams, with a strong track record of managing and growing high-performance teams.
• Education: Bachelor's or Master's degree in Information Technology or a related field, or equivalent experience.

Preferred Qualifications

• Experience with Automation: 2+ years of experience with automation tools and technologies.
• Project Management: Proficiency in Project Management and work item management tools such as Azure DevOps and Portfolio.
• UI/UX and Prototype Design: Basic knowledge and experience in UI/UX and prototype design.

What We Offer

As a GEICO associate, you'll enjoy a comprehensive Total Rewards Program, including:

• Competitive Compensation: A salary range of $110,000 - $261,500 per annum, depending on experience and qualifications.
• Premier Benefits: Medical, Dental, and Vision Insurance with no waiting period, Paid Vacation, Sick, and Parental Leave, and a 401(k) Plan.
• Career Development: Tuition Reimbursement, Paid Training, and Licensures, and opportunities for growth and advancement.
• Inclusive Culture: A work environment that values diversity, equity, and inclusion, with a commitment to equal employment opportunity.

Join Our Team!

If you're a seasoned Senior Manager with a passion for Observability and Reliability Engineering, we encourage you to apply for this exciting opportunity. As a key member of our team, you'll have the chance to drive business transformation, shape the future of our insurance operations, and grow your career in a dynamic and supportive environment. Please submit your application today to be part of our journey!

GEICO is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds.