Senior Manager of User Experience Research - Experience Architectures Expert

Unlock a Career that Powers Innovation and Creativity at Verizon

Are you a seasoned User Experience Researcher looking for a challenge that will take your career to the next level? Do you have a passion for driving user-centric solutions and influencing stakeholders across different organizations? Verizon is seeking a highly experienced Senior Manager of User Experience Research to lead research initiatives for our experience architectures. Join our V Team, a community of innovators and problem-solvers who are shaping the future of how people live, work, and play.

About Verizon and the V Team

At Verizon, we're not just a company - we're a community of people who share a common goal: to connect people to what brings them joy. We're a team of innovators, thinkers, and doers who are passionate about driving impact in the world. Our V Team is built on a foundation of collaboration, inclusivity, and creativity, where everyone's ideas are valued and everyone has the opportunity to grow and thrive. We're committed to fostering a culture that encourages authenticity, diversity, and belonging, and we're proud to be an equal opportunity employer.

Job Overview

As a Senior Manager of User Experience Research, you will play a critical role in shaping the future of Verizon's experience architectures, including identity architectures, navigation architectures, and offerings architectures. You will partner closely with the CX organization and other members of the research team to ensure that deep user insights and understanding inform our frameworks. Your expertise will help drive user-centric solutions, influence stakeholders, and enhance the overall customer experience.

Key Responsibilities

• Champion user-centric solutions based on research findings, influencing stakeholders across different organizations
• Align project priorities with broader goals, manage resources, and identify areas to expand the scope
• Utilize research insights to enhance experience architectures, blueprinting and mapping how people experience the ecosystem of Verizon products and services
• Map customer activities to drive more customer-centric ways of working, leading strategic discussions by synthesizing user, product, service, and business needs research
• Present insights in a compelling narrative, establishing rapport with Senior Leadership as a Consumer Champion

What We're Looking For

To succeed in this role, you'll need to have a strong background in User Experience Research, with a proven track record of leading research on large-scale platform initiatives. Here are the essential qualifications:

• Bachelor's degree or four or more years of work experience
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training
• Extensive experience leading insight work in an applied research setting, conducting and planning foundational qualitative research, one-on-one interviews, usability tests, panels, and remote testing environments
• Experience presenting insights in a compelling narrative and establishing rapport with Senior Leadership as a Consumer Champion

We're also looking for candidates with preferred qualifications, including:

• A graduate degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field
• Five or more years of experience managing projects, and working in a large, matrixed organization
• Experience providing insights to inform digital engagement (website, apps, APIs)
• Experience conducting insight work for retail environments and in-person services
• Experience leveraging secondary data, trends, and learnings to set the context for the team
• Experience with service design blueprinting, journey mapping, and JTBD
• Ability to work effectively in an agile context
• Experience coaching and advising multiple teams, simultaneously, to push the strategic quality of their insights

Skills and Competencies

To excel in this role, you'll need to possess a range of skills and competencies, including:

• User Experience Research: Proven expertise in conducting and planning foundational qualitative research, one-on-one interviews, usability tests, panels, and remote testing environments
• Strategic Thinking: Ability to align project priorities with broader goals, manage resources, and identify areas to expand the scope
• Communication: Excellent presentation and narrative skills, with the ability to establish rapport with Senior Leadership as a Consumer Champion
• Collaboration: Experience working in a large, matrixed organization, with the ability to partner closely with the CX organization and other members of the research team
• Agile Methodologies: Ability to work effectively in an agile context, with experience coaching and advising multiple teams, simultaneously, to push the strategic quality of their insights

Career Growth Opportunities and Learning Benefits

At Verizon, we're committed to helping our employees grow and develop their skills. As a Senior Manager of User Experience Research, you'll have access to a range of career growth opportunities, including:

• Professional development programs and training
• Mentorship and coaching from experienced leaders
• Opportunities to work on high-visibility projects and initiatives
• Collaboration with cross-functional teams and stakeholders

Work Environment and Company Culture

As a remote worker with a defined work location, you'll have the flexibility to work from home and a minimum of eight assigned office days per month. Our company culture is built on a foundation of collaboration, inclusivity, and creativity, where everyone's ideas are valued and everyone has the opportunity to grow and thrive.

Compensation, Perks, and Benefits

We're offering a competitive salary, with a range of $133,000 to $248,000 annually, depending on your location and confirmed job-related skills and experience. You'll also have access to a range of benefits, including:

• Health and wellness benefits
• Short-term incentives and 401(k) Savings Plan
• Stock incentive programs and paid time off
• Parental leave, adoption assistance, and tuition assistance
• Award-winning total rewards package

Join Our Team!

If you're a seasoned User Experience Researcher looking for a challenge that will take your career to the next level, we encourage you to apply. Even if you don't meet every "even better" qualification listed above, we'd still love to hear from you. We're looking for great people to join our friendly team and contribute to our mission of connecting people to what brings them joy.

Don't miss this opportunity to join our V Team and shape the future of User Experience Research at Verizon. Apply today!