Senior Product Manager, Retail Order - Transforming Delta's Customer Experience through Innovative Order Management Solutions

Join Delta's Journey to Become a World-Class Retailer

Delta Air Lines is on a mission to revolutionize the way it sells and services flight and ancillary products, enhancing the overall customer experience. As part of this endeavor, the Enterprise Solutions (ES) team is seeking a highly skilled Senior Product Manager, Retail Order to lead the development of a robust and flexible order data model, replacing existing legacy systems and driving the integration of a new order management system into commercial and operational platforms.

About the Role

As a Senior Product Manager, Retail Order, you will play a pivotal role in defining the vision and roadmap for creating a new retailing order management product for Delta. You will work closely with agile development teams, stakeholders across the enterprise, and IT development teams to ensure the successful execution of the product roadmap.

Key Responsibilities

• Act as product manager for agile development teams, driving the delivery of short-term initiatives while building future-state enterprise capabilities.
• Define a vision and roadmap for creating a new retailing order management product for Delta, balancing business value, timing needs, and development complexity.
• Partner with stakeholders across the enterprise to drive input on requirements and communicate progress against development roadmap.
• Manage the transition to a new order management system without interrupting existing critical business functions.
• Ensure IT development properly leverages backend mechanisms and achieves desired business goals.
• Collaborate with cross-functional teams to identify and prioritize business needs, and develop solutions that meet customer requirements.

What You Need to Succeed

To excel in this role, you will need:

• A minimum of five years of experience in airline, retail technology, or equivalent, with a strong understanding of product management principles.
• Experience translating business vision into written technical requirements.
• The ability to manage multiple projects with limited supervision in a fast-paced environment.
• A results-driven approach, with the ability to prioritize competing interests and seemingly disparate goals.
• Strong data analysis skills, with the ability to quantify problems, identify trade-offs, and develop solutions.
• Effective communication skills, with the ability to communicate in a timely, accurate, and effective manner.
• A commitment to safety and security, with a focus on prioritizing the well-being of self and others.
• A high school diploma, GED, or high school equivalency, and authorization to work in the United States.

What Will Give You a Competitive Edge

To stand out in this role, you will benefit from:

• A BA/BS or advanced degree in a process or project management discipline, such as Business Administration or Industrial Engineering.
• Experience in building or leading data design in a Retail capacity.
• Relevant working experience in Retail Order Management, Booking, Ticketing, Business Intelligence, and Data Analytics.
• PNR, Order, Booking, and/or Ticketing knowledge.
• Experience in at least one commercial or operations function, such as Reservations, Airport Customer Service, eCommerce, Revenue Management, or Sales.
• Knowledge of revenue management theory or airline systems/data.
• Experience working in an Agile environment as a Product Manager/Owner.

Career Growth Opportunities and Learning Benefits

At Delta, you will have access to career development programs designed to help you achieve your long-term career goals. You will be part of a dynamic team that is passionate about innovation and customer satisfaction. As a Senior Product Manager, Retail Order, you will have the opportunity to:

• Develop your skills in product management, data analysis, and leadership.
• Collaborate with cross-functional teams to drive business growth and innovation.
• Stay up-to-date with industry trends and best practices in retail technology and order management.

Work Environment and Company Culture

Delta Air Lines is committed to creating a culture that is rooted in a shared dedication to living its values - Care, Integrity, Resilience, Servant Leadership, and Teamwork. As an employee, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on the communities it serves.

Compensation, Perks, and Benefits

Delta offers a comprehensive compensation and benefits package, including:

• A competitive salary and industry-leading profit-sharing program.
• A 401(k) plan with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance, including fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks.

Join the Delta Team

If you are a motivated individual with a passion for innovation and customer satisfaction, we encourage you to apply for this exciting opportunity. As a Senior Product Manager, Retail Order, you will play a critical role in shaping the future of Delta's retail strategy and driving business growth. Apply now and join the Delta team!