Experienced Night Shift Service Desk Professional for AI-First Cloud Infrastructure Company - Crusoe Energy

Join the AI Revolution with Crusoe Energy: Redefining Cloud Infrastructure Sustainably

Crusoe Energy is pioneering a new era in cloud infrastructure, focusing on sustainability and cutting-edge AI-first solutions. As a leader in this innovative space, we're seeking a highly skilled and dedicated Service Desk 3 professional to join our team on a night shift schedule. This role is not just about technical support; it's about being part of a movement towards a more sustainable future in technology.

About Crusoe Energy and the Role

Crusoe is building the world's favorite AI-first cloud infrastructure company, trusted by Fortune 500 companies for its reliability and performance. Our mission is to align the future of computing with the future of the climate, utilizing clean, renewable energy to power our data centers optimized for AI workloads. As a Service Desk 3, you will be crucial in ensuring the seamless operation of our infrastructure, providing top-notch support to our staff, and contributing to the company's innovative projects.

Key Responsibilities

• Troubleshoot, configure, and repair servers, networks, infrastructure, Data Centers, SaaS applications, file shares, and other infrastructure issues to ensure minimal downtime.
• Work on projects with various teams and departments, alongside vendors, to deliver a superior user experience for staff.
• Provide customer service, demonstrating a team-player attitude and self-motivation in a fast-paced environment.
• Maintain accurate tracking in JIRA on the project board, ensuring timely and effective issue resolution.
• Manage onsite servers, storage, network, and VMware, ensuring compliance with security policies.
• Create and edit documentation to improve knowledge sharing and operational efficiency.
• Identify, log, and resolve technical problems with applications and systems, adopting new IT support and management platforms as needed.
• Assist IT Leadership in establishing processes and procedures to enhance operational excellence.
• Procure, deploy, support, and maintain IT infrastructure at Crusoe Industries, ensuring alignment with company goals.
• Ensure timely communications and acknowledgments, maintaining high levels of user satisfaction.

You Will Thrive in This Role If

You have a strong technical background and a passion for delivering exceptional support. The ideal candidate will have:

• Prior experience with MDR/XDR platforms (e.g., Sophos XDR, Crowdstrike, Huntress) and Cloud Identity Mgmt platforms with SSO, SAML 2.0, and MFA.
• Experience with MDM automation (e.g., Google MDM, Kandji, Intune) and managing, implementing, and maintaining SAAS platforms.
• A background working as an engineer at an MSP, with experience in project work and a large end-user pool.
• Technical knowledge of Windows operating systems and experience with deployments and troubleshooting.
• Ability to administer MacOS and support Macs and Linux using the command line.
• Excellent written, oral, and interpersonal communication skills, with the ability to work independently and as part of a team.
• A bachelor's degree or equivalent experience, plus 6 years of working experience in a relevant field.

Essential Skills and Competencies

• Strong technical troubleshooting and problem-solving skills.
• Experience with ticketing systems and IT documentation platforms.
• Ability to learn and adapt to new technologies and processes.
• Self-starter with a willingness to ask for help when needed.
• Alignment with Crusoe's company values, resonating with a culture of innovation and sustainability.

Career Growth and Learning Opportunities

At Crusoe Energy, we're committed to the growth and development of our team members. As a Service Desk 3, you'll have access to our education programs, designed to help you grow within the company and stay at the forefront of the latest technologies. Our dynamic environment encourages continuous learning and professional development, ensuring you're always challenged and engaged.

Work Environment and Company Culture

While this role is listed as night shift, it requires being onsite at our Arvada location 5 days a week. You'll be part of a team that values innovation, sustainability, and collaboration. Crusoe Energy offers a comprehensive benefits package, including industry-competitive pay, stock options, health insurance, paid parental leave, and more. We're proud to be an Equal Opportunity Employer, welcoming applications from diverse candidates.

Compensation and Benefits

We offer a competitive compensation package, with a salary range of $90,000 - $100,000, plus Restricted Stock Units. Our benefits include:

• Industry-competitive pay and stock options.
• Comprehensive health insurance package options.
• Paid Parental Leave and life insurance.
• 401(k) with a 100% match up to 4% of salary.
• Healthy PTO Policy and cell phone reimbursement.
• Tuition reimbursement and subscription to the Calm app.
• Company-paid commuter benefit.

Join the Crusoe Team

If you're passionate about technology, sustainability, and delivering exceptional support, we want to hear from you. Don't worry if you don't meet every single requirement; we value a great attitude and a willingness to learn. Apply today to be part of the AI revolution with Crusoe Energy!

Don't Hesitate, Apply! Submit your application now and take the first step towards a rewarding career with Crusoe Energy.