Senior Director - Portfolio Leader for Strategic Client Relationships and Business Growth in the BPO and Technical Services Industry

Introduction to Concentrix and the Role

Concentrix is a leading global provider of customer experience solutions and technology, enabling businesses to deliver exceptional customer experiences across various industries. We are now seeking an experienced and results-driven Senior Director - Portfolio Leader to join our team, responsible for managing a portfolio of high-value client accounts within the BPO and Technical Services sector. This is an exceptional opportunity for a seasoned professional to leverage their expertise, build strong relationships, and drive business growth.

Job Overview

The Senior Director - Portfolio Leader plays a pivotal role within our Go-to-Market organization, reporting directly to the Sector Leader. The primary focus of this position is to build, nurture, and grow client relationships, own or facilitate executive relationships, ensure client satisfaction, and achieve business growth objectives. The successful candidate will have day-to-day line management responsibility for Account Executives working within their portfolio, providing strategic direction, mentorship, and coaching to ensure alignment with company goals and culture.

Key Responsibilities

The Senior Director - Portfolio Leader will be responsible for the following key areas:

• Sector Knowledge and Expertise: Demonstrating a strong understanding and knowledge of BPO and Technical Services associated with the allocated portfolio and industry sector, developing and executing the portfolio strategy, and leveraging expertise to speak at internal and external forums.
• Account Management and Business Growth: Building and maintaining strong, long-term relationships with assigned clients, driving development of sustainable and profitable strategic account plans, ensuring financial KPIs are met, and maximizing the share of TAM within client(s).
• Team Management and Talent Development: Strategically selecting and implementing the optimal structure for the portfolio team, providing strategic direction, mentoring, and coaching to Account Executives, and conducting regular performance evaluations.
• Strategic Collaboration: Collaborating with Sector Leads, Portfolio Leaders, and other internal teams to align account strategies with overall business objectives, supporting the creation of client forums, and driving innovation and continuous improvement in account management practices.
• Reporting and Analytics: Monitoring and reporting on portfolio performance, providing insights and recommendations for improvement, gathering and sharing client feedback, and using data and analytics to inform strategy and optimize account management.

Essential Qualifications

To be successful in this role, the ideal candidate will possess the following essential qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field with 12+ years of experience (3 years of management experience).
• Extensive experience in account management or client relationship management roles, preferably within the BPO industry.
• Strong communication and interpersonal skills with the ability to build and maintain client relationships.
• Proven track record of meeting or exceeding revenue targets and achieving business growth.
• Excellent problem-solving and conflict-resolution abilities.
• Strategic thinking and the ability to develop and execute growth plans.
• Proficiency in using Salesforce, CRM systems, and other relevant tools.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be advantageous:

• Experience working in a remote or virtual team environment.
• Knowledge of the BPO and Technical Services industry, including trends, challenges, and opportunities.
• Experience with data analysis and interpretation, with the ability to inform strategy and optimize account management.
• Certifications or training in account management, sales, or marketing.

Skills and Competencies

The successful candidate will possess the following skills and competencies:

• Leadership: Ability to lead and manage a team of Account Executives, providing strategic direction, mentorship, and coaching.
• Communication: Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
• Strategic Thinking: Ability to develop and execute growth plans, aligning with overall business objectives and sector strategy.
• Problem-Solving: Excellent problem-solving and conflict-resolution abilities, with the ability to analyze complex issues and develop effective solutions.
• Collaboration: Ability to collaborate with internal teams, including Sector Leads, Portfolio Leaders, and other stakeholders, to align account strategies and drive business growth.

Career Growth Opportunities and Learning Benefits

At Concentrix, we are committed to the growth and development of our employees. As a Senior Director - Portfolio Leader, you will have access to a range of career growth opportunities, including:

• Professional Development: Opportunities for training and development, including certifications, workshops, and conferences.
• Mentorship: Mentorship and coaching from experienced leaders, providing guidance and support in your career development.
• Career Advancement: Opportunities for career advancement, including promotions and lateral moves, as you grow and develop in your role.

Work Environment and Company Culture

At Concentrix, we pride ourselves on our positive and collaborative work environment. As a Senior Director - Portfolio Leader, you will be part of a dynamic and supportive team, with a strong focus on:

• Teamwork: Collaboration and teamwork, with a focus on achieving common goals and objectives.
• Innovation: Encouragement of innovation and creativity, with a focus on driving business growth and improvement.
• Diversity and Inclusion: A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary range of $160,000 - $240,000, plus incentives that align with individual and company performance. Additional benefits include:

• Medical, Dental, and Vision Insurance: Comprehensive insurance coverage for you and your family.
• 401(k) Retirement Plan: A competitive retirement plan, with company matching contributions.
• Paid Time Off and Holidays: Generous paid time off and holidays, allowing you to relax and recharge.
• Paid Learning Days: Opportunities for professional development and growth, with paid learning days.

Conclusion

If you are a motivated and results-driven professional, with a passion for building strong relationships and driving business growth, we encourage you to apply for this exciting opportunity. As a Senior Director - Portfolio Leader at Concentrix, you will be part of a dynamic and supportive team, with a focus on innovation, collaboration, and career growth. Don't miss out on this opportunity to take your career to the next level - apply today!